Mauro ALEXAndre dos Santos Nunes
Kraków
Summary
Accomplished Automation & IT Director with extensive experience in developing automation tools and enhancing strategic decision-making through advanced trademark search solutions. Proven track record in optimising operational efficiency via Cloud Services integration and leading innovative IT service development. Demonstrates strong expertise in data analysis, project management, and risk management, with a history of successful collaboration with legal professionals on intellectual property matters. Previous roles include Internal Technical Support at NESPRESSO Customer Service, where technical support improved team efficiency, and Insurance Broker at El Corte Inglés, where strategic marketing initiatives expanded the client base. Career goal: to continue leveraging technical skills and industry insights to drive innovation and operational excellence in IT and automation sectors. Dynamic Professional with a strong aptitude for process optimisation and team collaboration. Drives operational excellence by integrating Cloud Services for streamlined document retrieval. Cultivates strategic relationships through active participation in international conferences, fostering insights into cutting-edge software solutions.
Overview
21
21
years of professional experience
Work History
Automation & IT Director
Macau
12.2012 - Current
- Developed automation tools for effective management of intellectual property portfolios, ensuring compliance and robust protection.
- Enhanced strategic decision-making through comprehensive local and international trademark search tools.
- Optimized operational efficiency with Cloud Services integration for streamlined document retrieval and processing.
- Strengthened IT expertise in Intellectual Property and Company Incorporation by collaborating with attorneys on seminars and publications.
- Led the research and development of innovative IT services, focusing on web-based database creation and automation solutions.
- Actively participated in international conferences and seminars, fostering strategic networking and insights into cutting-edge software and business solutions.
Internal Technical Support
NESPRESSO Customer Service
Lisbon
02.2012 - 11.2012
- Delivered expert Technical Support to Customer Service Representatives, enhancing team efficiency and customer satisfaction.
- Conducted thorough reviews of database entry inconsistencies, ensuring data integrity and operational excellence.
- Compiled and presented insightful Daily and Weekly Reports on resolved and outstanding queries, driving informed decision-making.
Insurance Broker
CENTRO DE SEGUROS E SERVIÇOS - EL CORTE INGLÉS
Lisbon
05.2010 - 11.2011
- Sold El Corte Inglés insurance for in-store equipment, effectively identifying client needs and enhancing coverage options.
- Conducted thorough client assessments to tailor insurance solutions, ensuring optimal risk management.
- Implemented strategic marketing initiatives to acquire new clients and expand the customer base.
- Provided expert guidance on insurance policy selection, maximizing client satisfaction and coverage effectiveness.
- Managed policy renewals and amendments, maintaining strong client relationships and retention.
- Consulted on risk management strategies, developing innovative solutions to mitigate potential risks.
Internal Service Support
SANTANDER TOTTA
Loures
02.2008 - 08.2009
- Delivered exceptional customer service by efficiently processing account transactions, including deposits, loan payments, and check cashing.
- Enhanced customer satisfaction by providing comprehensive account services and maintaining accurate records for night and mail deposits.
- Drove revenue growth through strategic cross-selling of bank products by identifying customer needs and promoting new services and product offers.
Credit Analyst
Lisbon
09.2007 - 01.2008
- Conducted comprehensive evaluations of clients' credit data, personal information, and financial statements to assess risk levels effectively.
- Prepared detailed risk assessment reports, providing actionable insights for decision-making.
- Reconciled credit files to identify and address discrepancies and variances, ensuring data integrity.
- Developed advanced spreadsheets and analytical models to enhance the evaluation of new and existing credit applications.
Event Planner
Lisbon
11.2004 - 06.2007
- Successfully managed event planning for conferences, student retreats, and college parties, overseeing marketing and logistics to ensure seamless execution.
Education
Instuto Superior Técnico (IST) - Power, Computer Systems
Instuto Superior Técnico (IST)
Lisbon01-2004
High School - Information Technology
Rainha Dona Leonor High School
Lisbon01-1996
Skills
- Data analysis
- Project management
- Technical documentation
- Database management
- Process optimization
- Cloud services integration
- Risk management
Languages
Portuguese
English
Interests
Member of the Student's Union, AEIST (IST University), 1993-01-01 Liaison Officer, Cutty Sark Tall Ship's Race, 1998-06-01 Shorinji Kempo Martial Art, 1998-06-01
Hobbies and Interests
- Social Dancing
- Board Gaming
- Running
Hobbies and interests
- Board Gaming
- Running
Timeline
Automation & IT Director
Macau
12.2012 - Current
Internal Technical Support
NESPRESSO Customer Service
02.2012 - 11.2012
Insurance Broker
CENTRO DE SEGUROS E SERVIÇOS - EL CORTE INGLÉS
05.2010 - 11.2011
Internal Service Support
SANTANDER TOTTA
02.2008 - 08.2009
Credit Analyst
09.2007 - 01.2008
Event Planner
11.2004 - 06.2007
Instuto Superior Técnico (IST) - Power, Computer Systems
Instuto Superior Técnico (IST)
High School - Information Technology
Rainha Dona Leonor High School