MELIANA GIANNOPOULOU
Dubai
Summary
Results-driven aviation professional with a strong background in operations and customer service. Skilled in optimizing processes, coordinating complex tasks, and maintaining high standards in fast-paced environments. A detail-oriented team player with excellent time management and problem-solving abilities. Seeking a role that leverages my expertise in operational efficiency and service excellence while offering opportunities for professional growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cabin crew Recruitment advisor
Emirates airlines
02.2024 - Current
- Provide prospects and candidates with accurate information regarding the group's culture, values, objectives and benefits.
- Recommend and implement effective and compliant talent acquisition strategies based on robust consultation and partnership.
- Leverage all available sourcing channels to drive the engagement and acquisition of top talent.
- Contribute to Talent Acquisition project work and continuous improvement initiatives.
- Proper implementation of Application Tracking Systems and use of social media to attract and manage candidates.
Crew operations specialist
Emirates Airlines
12.2023 - 01.2024
- Accountable for the effective supervision of a team and operations in a shift basis providing high quality support service to Cabin Crew Management team, community and stakeholders.
- Ensure efficiency and prioritize resources to manage issues arising. Responsible to maintain best practices of SoPs and lead the operations team to achieve departmental goals.
- Mitigate operational risk, developing risk management plans to identify potential factors and implement preventative strategies, as well as provide feedback on them, contributing to continuous improvement initiatives.
Senior Flight Attendant & Business Promotion Crew
Emirates Airlines
09.2018 - 11.2023
- Provide guidance and assistance for safety and comfort to passengers.
- Promote the hospitality culture of the company by fulfilling customers needs and granting the best traveling experience.
- Ensure that passengers adhere to all aviation rules and regulations as well as simultaneously, provide the most pleasant experience to them.
- Prepare reports via (Kis) tablet after landing describing flight details in terms of operations, procedures and any anomalies occurred.
- Organise and participate in Business promotion marketing events like Australia open, inaugural flights and Roland Garros.
Retail Store Manager
Brandbags store
03.2017 - 02.2018
- Responsible to oversee day-to-day operations in order to make sure customer service representatives perform their duties to a high standard and that customers are satisfied with their shopping experience.
- Delivered to sales targets and KPIs for consistent financial progress.
Hotel Manager
Maison Grecque Hotel Extraordinaire
12.2015 - 12.2016
- Responsible for managing hotel reception and lobby employees and for planning and coordinating hotel services such as catering and accommodation facilities.
- Implemented new hotel management system (PMS by Oracle) in order to create and maintain statistical and financial records more efficiently.
- Plan maintenance work, events and room bookings, as well as handle customer complaints and queries.
- Supervised a team and helped them to resolve issues that arose during their shifts, as well as hired and trained all new employees.
Education
Master's Degree (MSc) - Human Resources Management & Training
University Of Leicester
United Kingdom09.2026
Bachelor's degree - Economics and Finance
University of Patras
Greece10.2018
Skills
- Sales and Customer service
- Airline operations/GCAA licenced professional/First Aid
- Project Management/Change management
- Strong interpersonal skills
- Organization and Time Management
- MS Office/Excel expert
- Resilient and problem solving
- Volume and 360 recruitment
- Basic knowledge of Workday
- Basic knowledge of Taleo
- LinkedIn recruiter
Voluntary work
- "Peer to Peer" assistance over phone for people facing troubles with their current job in Aviation (NOV 2022)
- Licencing Specialist in Volunteers.ae (NOV 2023)
Certification
- Flight cabin attendant license
UAE General Civil Aviation Authority (GCAA)
09/2018
- Hospitality certification
EHL Swiss School of Tourism and Hospitality (SSTH)
11/2022
Languages
Greek
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Intermediate (B1)
Timeline
Cabin crew Recruitment advisor
Emirates airlines
02.2024 - Current
Crew operations specialist
Emirates Airlines
12.2023 - 01.2024
Senior Flight Attendant & Business Promotion Crew
Emirates Airlines
09.2018 - 11.2023
Retail Store Manager
Brandbags store
03.2017 - 02.2018
Hotel Manager
Maison Grecque Hotel Extraordinaire
12.2015 - 12.2016
Bachelor's degree - Economics and Finance
University of Patras
Master's Degree (MSc) - Human Resources Management & Training
University Of Leicester
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