Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melinda Stacy

Warsaw

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

EMEA Facilities Helpdesk Operator

Facebook
10.2022 - Current
  • Triaged tasks on CORRIGO
  • Calculating KPI reports for different regions
  • Producing weekly and monthly Excel reports with data visualization to see the progress of team members
  • Sent out weekly Excel reports to onsite team on tasks that need updating
  • Provided training sessions for 4 new employees on company-specific applications and systems, fostering seamless integration into the team.
  • Created visual Google Sheets Dashboard Reports.
  • Bi weekly tasks checks to maintain the SLA
  • Utilised Smart Sheet to keep track of task priorities and manage the high volume of user requests

1st Level Help Desk Agent

Diebold Nixdorf
07.2021 - 09.2022
  • Logged support tickets and closed when issues were resolved.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved technical issues by troubleshooting.
  • Performed tests of functionality, security, and performance of different workstations and devices.

Education

Bachelors - Computer Engineering

Warsaw University
Warsaw

Skills

  • EBS for remote support
  • Active listening
  • Multitasking
  • Creating Excel Reports and Dashboards
  • Easy To Follow Remote Instruction
  • Cisco AnyConnect
  • First Level Support
  • Closing Tickets
  • Computer Configurations

Certification

  • Certified Trainor, LinkedIn Learning
  • IT Helpdesk Management Fundamentals , LinkedIn Learning
  • Service Desk Practises, LinkedIn Learning

Languages

English
Native language
Polish
Elementary
A2

Timeline

EMEA Facilities Helpdesk Operator

Facebook
10.2022 - Current

1st Level Help Desk Agent

Diebold Nixdorf
07.2021 - 09.2022

Bachelors - Computer Engineering

Warsaw University

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Melinda Stacy