Melis Genç
Krakow
Summary
I gained experience in sales, customer relations and compliance departments. I have always focused on improving myself and progressing with the principle of continuous self development. I am willing to work abroad to gain global experiences and broaden my horizons. I am confident that I will add value to future projects with the experience I have gained from the past.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Success Specialist (Aviation)
Shell
03.2023 - Current
- Feedback and Issues: Take ownership for the resolution of Integrated Retail B2C complaints, liaising with other service partners as required
- Loyalty Management: Manage the Retail Loyalty Customer Experience; handle transaction queries, self-serve queries and general loyalty related enquiries and support Perform compliance checks on manual data quality control
- Support Shell's Customers on digital channels and proactively encourage self-support solutions, ensuring Customers are aware of the information and tools on the website and mobile application
- Acquire an in-depth knowledge of and work with internal systems, understanding both their individual use and how they relate to each other
- Support social media platforms by technical assistance.
Senior Compliance Associate
Amazon
03.2022 - 12.2022
- Analysis of large datasets on the Amazon web page and restriction/allowance of the products on the web page with the code written using Syntax
- Collaborate with compliance management to develop and implement quality assurance processes and procedures.
- Perform periodic reviews and audits of compliance activities, documentation, and reports to assess adherence to regulatory requirements and internal policies.
Medical Sales Representative
Sandoz a Novartis Division
05.2017 - 05.2019
- Regular visits to doctors and pharmacies, medical promotion
Education
Master of Cultural Studies -
Adam Mickiewicz University
09.2023
Faculty of Economics -
İstanbul University
06.2017
Skills
- Finance
- Data review
- Multi-task work experiance
- Strong attention to detail
- Administrative skills
- Personalized customer service
- Creativity
- Quality analysis
Certification
- European Solidarity Corps Youthpass, 10/2020, 06/2021, Râmnicu Vâlcea, Romania
- English Language Certificate, 10/2019, 01/2020, Swieqi, Malta
- Certificate of Competence for Product Promotion Representatives, 05/2018, 05/2018
- Presentation Techniques Certificate (Sandoz), 03/2018, 03/2018, İstanbul, Turkey
Accomplishments
Achievements and Tasks
- Achieved %90 SalesForce case resolution by completing on time with accuracy and efficiency.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
Turkish
English
Digital Competencies
- SalesForce
- SAP
- MS Office
- MS Excel
- IMS Database / (Pharma Sales Controlling)
Volunteer Experience
European Solidarity Corps, 10/2020, 06/2021, "Volunteer for rural solidarities" is a volunteer project that proposes the implementation of 8 months volunteer internship program.
Hobbies and Interests
- Yoga
- Music(flute)
- Chess
- Hiking
- Cinema
- Books
Timeline
Customer Success Specialist (Aviation)
Shell
03.2023 - Current
Senior Compliance Associate
Amazon
03.2022 - 12.2022
Medical Sales Representative
Sandoz a Novartis Division
05.2017 - 05.2019
Master of Cultural Studies -
Adam Mickiewicz University
Faculty of Economics -
İstanbul University
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