Melki Mutombo
Work Preference
Minimum Desired Compensation
Important To Me
Self-motivated and adaptable professional with experience in customer service and language training. Skilled in problem-solving, effective communication, and managing customer inquiries in high-pressure environments. Fluent in French, English, and Swahili, with a proven ability to deliver excellent customer experiences in multilingual contexts.
Work History
French Teacher
2 Years 8 Months- Designed and delivered engaging French lessons that promoted active participation among diverse learners.
- Fostered language skills through integrated speaking, listening, reading, and writing activities that enhanced overall fluency.
- Provided personalized guidance that facilitated consistent student progress and increased confidence in language use.
Teaching Assistant
- Collaborated on lesson planning, managed classroom dynamics, and supported individual student needs to enhance learning experiences.
- Developed educational materials and tracked student progress, fostering academic achievement and personalized learning.
- Fostered inclusivity in classroom activities to enhance student participation.
Customer Service Agent
- Responded to 50+ customer inquiries daily via phone and email, achieving a 95% first-contact resolution rate.
- Collaborated with internal teams to resolve complex issues, leading to improved customer satisfaction.
- Maintained detailed records of customer interactions and feedback to enhance service processes.
French Teacher
1 Year 2 Months- Taught French through online platform, fostering language skills and cultural understanding.
- Marketed services and negotiated tailored lesson packages, enhancing student engagement and retention.
- Delivered personalized learning plans, aligning instruction with individual student goals and improving overall performance.
Education
Bachelor’s - Organizational Management
Skills
Accomplishments
- Intensive English Training – International Training Motivations (ITM)
- Successfully taught and mentored over 50 language students.
- Basic understanding of computer networks and IT systems, including SAP.
Languages
Music,Badminton,running ,reading
I am a multilingual and adaptable professional with a Bachelor's degree in Business Management. I speak French and English fluently, as well as Polish, Ukrainian, Russian,Swahili and Lingala. My experience in teaching, communication, and working with people from different backgrounds has strengthened my interpersonal, organizational, and problem-solving skills. I am also interested in technology, AI, and web development, and I am continuously developing new digital skills through personal projects and learning. I enjoy working in multicultural environments and adapting quickly to new tools, systems, and challenges.