Memory Muzira
Lublin,Poland
Summary
Customer-focused professional with extensive experience in technology and financial services, adept at supporting clients in dynamic, regulated environments. Proven ability to manage inquiries through various channels while prioritizing problem-solving and client satisfaction. Skilled in compliance processes, transaction monitoring, and customer onboarding, with proficiency in CRM and SaaS platforms. Currently pursuing a BSc in Computer Science and ACCA certification, ready to bring adaptability and a service-oriented approach to a fintech organization.
Overview
2026
2026
years of professional experience
Work History
Customer Service Agent
Sterling
Krakow, Poland
01.2025 - 09.2025
- Employed advanced analytics tools to monitor transactions and identify fraudulent patterns.
- Generated financial statements detailing revenue, expenses, and liabilities.
- Analyzed customer documents for KYC compliance, identifying discrepancies and mitigating risks.
Procurement Agent
Roofdan PVT
02.2022 - 02.2025
- Managed sourcing and inventory of 100+ beverage items monthly, ensuring quality.
- Reduced stockouts by 30% and supported consistent service excellence praised by customers.
- Harare
Intern Graphic Designer
Netrix
Lublin, Poland
03.2023 - 09.2023
- Created a collection manager app with user-friendly, customer-centric.
- Collaborated with team members to improve design usability.
- Lublin (Remote)
Customer service representative
TelOne Wireless
07.2020 - 01.2022
- Resolved 50+ customer queries daily on wireless and broadband issues, achieving 95% satisfaction.
- Boosted product uptake by guiding 200+ customers through plan upgrades and service enhancements.
- Used CRM tools (Salesforce and Slack) to track interactions, schedule callbacks, and escalate issues.
- Remote
Receptionist & Marketing Agent
Mikri Poli, Atlantica Hotels
- Welcomed and managed bookings for international guests, ensuring a seamless experience.
- Addressed and resolved guest concerns professionally, enhancing guest satisfaction and loyalty.
Education
Bachelor's - Computer Science
University of Economics and Innovation
Poland2026
Marketing & Communication Certificate - Lublin, Poland
European Institute of Leadership and Management
Lublin, Poland10.2023
ACCA Qualification -
Association of Chartered Certified Accountants
01.2026
Skills
- Salesforce and HubSpot
- Zendesk and Freshdesk
- Slack and Telegence
- Customer relationship management
- Escalation handling
- First call resolution
- SLA adherence
- Active listening
- Conflict resolution
- Time management
- Cultural sensitivity
- Transaction monitoring
- Compliance reporting
- EDD and KYC processes
- Sanction screening and AML compliance
- ACAMS certification
- Financial documentation familiarity
- Invoice processing and reconciliation
- Customer service excellence
- Data analysis skills
- Financial reporting expertise
- Risk assessment strategies
Other Strong Skills
- Familiar with financial documentation
- Invoice processing
- Reconciliation
Languages
English
Proficient
C2
Timeline
Customer Service Agent
Sterling
01.2025 - 09.2025
Intern Graphic Designer
Netrix
03.2023 - 09.2023
Procurement Agent
Roofdan PVT
02.2022 - 02.2025
Customer service representative
TelOne Wireless
07.2020 - 01.2022
Receptionist & Marketing Agent
Mikri Poli, Atlantica Hotels
Bachelor's - Computer Science
University of Economics and Innovation
Marketing & Communication Certificate - Lublin, Poland
European Institute of Leadership and Management
ACCA Qualification -
Association of Chartered Certified Accountants