Hi, I’m
Mercy James
Warszawa
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
year of professional experience
Work History
Whatnot
Customer Service Professional
2023.02 - Current (3 education.years_Label & 7 education.months_Label)
Job overview
- Processed customer service orders promptly to increase customer satisfaction.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Square
Customer Service Professional
2022.02 - 2023.02 (1 education.year_Label)
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Education
Vistula University Warsaw, Poland
Bachelor of Science from Business Management
03.2024
Skills
- CRM Software: JIRA , salesforce, zendesk
- Staff Training
- Call Control
- Microsoft Excel
- Active Listening
- Team Goals
- Order Processing
- Data Evaluation
- Problem-Solving Ability
Timeline
Customer Service Professional
Whatnot
2023.02 - Current (3 education.years_Label & 7 education.months_Label)
Customer Service Professional
Square
2022.02 - 2023.02 (1 education.year_Label)
Vistula University
Bachelor of Science from Business Management