Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Mercy James

Warszawa

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

1
year of professional experience

Work History

Whatnot

Customer Service Professional
02.2023 - Current

Job overview

  • Processed customer service orders promptly to increase customer satisfaction.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

Square

Customer Service Professional
02.2022 - 02.2023

Job overview

  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

Education

Vistula University
Warsaw, Poland

Bachelor of Science from Business Management
03.2024

Skills

  • CRM Software: JIRA , salesforce, zendesk
  • Staff Training
  • Call Control
  • Microsoft Excel
  • Active Listening
  • Team Goals
  • Order Processing
  • Data Evaluation
  • Problem-Solving Ability

Timeline

Customer Service Professional

Whatnot
02.2023 - Current

Customer Service Professional

Square
02.2022 - 02.2023

Vistula University

Bachelor of Science from Business Management

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Mercy James