Merit Dube

• Managed the final stage of the Corporate Action event lifecycle, ensuring timely and accurate processing of dividend payments (cash or stock) to eligible shareholders and monitoring market cutoffs.

• Collaborated with custodians, counterparties, and internal teams to resolve payment and settlement discrepancies.

• Participated in Interface Acceptance Testing (IAT) and User Acceptance Testing (UAT) to ensure system enhancements functioned correctly before going live.
• Conducted root cause analysis on payment errors and trade mismatches, implementing preventive controls.
• Collaborated with custodians, counterparties, and internal teams to resolve payment and settlement discrepancies.

• Answered incoming calls, maintained client relationships, and resolved customer service issues
• Proactively prepared comprehensive reports that analyzed customer reviews, identified areas for improvement, and proposed effective solutions to optimize customer satisfaction
• Mentored and guided junior team members on best practices for delivering outstanding customer service

• Maintained financial records and ensured accuracy in all documentation.
• Oversaw payments related to customs duties and transport fees, ensuring correct charges.
• Communicated with clients, transport companies, and financial institutions to resolve invoicing discrepancies and ensure smooth payment processing.
• Processed and verified invoices, ensuring all financial transactions were recorded accurately.