MIAZI MD JUBAYER

• Customer Service Excellence.
• Crew Training.
• Onboarding New Employees.
• Shift Supervision.
• Operational Support.
• POS System Operation
• Teamwork and Communication.
• Cash Handling and Register Operation.
• Inventory Management.
• Control Operation Support.
• Health and Food Safety Compliance.

• Technical Support for North American Market.
• Processed and verified customer orders accurately.
• Utilized problem-solving skills to resolve complex product issues.
• Oversaw warranty processes for product claims.
• Managed high-priority product support cases.
• Documented and tracked customer interactions using CRM and ERP systems.
• Collaborated with cross-functional teams for operational efficiency.

Experienced customer support professional skilled in troubleshooting, problem-solving, and enhancing customer satisfaction. Adept at providing high-quality phone support, analyzing feedback for service improvements, and optimizing workflows for efficiency. Strong knowledge of Xiaomi products with a customer-first approach.

• Manage and oversee outlet promoters to ensure optimal performance.
  
• Drive sales to achieve established targets.
  
• Prepare and submit daily sales reports for performance tracking.