MIAZI MD JUBAYER

● Led the onboarding and training of new team members, promoting a standardized approach to processes, which enhanced efficiency and reduced error rates during high-volume operations.

● Coordinated daily inventory tracking of consumables and packaging, supporting demand forecasting, replenishment accuracy, and minimizing shortages or excess, contributing to overall stock health and operational flow.

● Collaborated with cross-functional teams to implement new product rollouts and procedural updates, ensuring minimal disruption, operational compliance, and team adaptability.

● Ensured food safety compliance through regular quality checks and process control, supporting internal audits and risk prevention.

● Utilized POS systems to monitor sales trends, providing actionable insights to adjust preparation levels, reduce waste, and optimize inventory use during peak and off-peak times.

● Supported quality assurance and compliance efforts through routine checks and process controls, helping mitigate risk and maintain high service and safety standards.

● Leveraged SAP and Salesforce to manage product returns, warranties, and maintain master data, gaining direct exposure to ERP systems and foundational supply chain workflows.

● Collaborated with logistics and inventory teams to resolve fulfillment issues, directly contributing to improved order accuracy, customer satisfaction, and process alignment.

● Analyzed support trends and escalations, translating customer feedback into actionable insights that supported demand planning and product lifecycle decisions.

● Handled high-priority technical cases across email, phone, and chat, applying strong problem-solving skills and ensuring resolution in fast-paced, cross-functional environments.

● Drove process improvements within support workflows, enhancing resolution speed and data consistency, while contributing to better internal coordination between supply chain and product teams.

● Provided high-quality phone support, serving as the first point of contact and resolving customer inquiries efficiently while maintaining a strong customer-first approach.

● Applied advanced troubleshooting and problem-solving skills to deliver tailored solutions, improving resolution rates and enhancing customer satisfaction.

● Built deep product knowledge to offer accurate guidance and drive loyalty, supporting informed purchasing and usage decisions across a diverse product range.

● Collected and analyzed customer feedback, identifying patterns and escalating recurring issues to relevant teams, contributing to product and service improvements.

● Supported workflow optimization within support operations, implementing best practices that reduced response times, increased service efficiency, and improved internal coordination.

● Supervised and coordinated daily activities of retail promoters, ensuring sales execution aligned with brand standards and operational goals across multiple locations.
● Monitored stock levels and product availability, providing timely insights to supply chain teams to support accurate forecasting, replenishment, and inventory optimization.
● Collected and analyzed daily sales data, identifying trends to inform procurement decisions, improve distribution planning, and support inventory health.

● Led field sales initiatives, achieving or surpassing monthly performance targets while maintaining alignment with logistics and inventory strategies.

● Facilitated communication between field teams and internal departments, improving coordination across sales, logistics, and inventory management functions.