MIAZI MD JUBAYER
Wroclaw
Summary
A motivated and customer-focused professional with strong experience in delivering excellent customer service, building positive client relationships, and working in fast-paced environments. Holds a Bachelor's degree in International Law with knowledge of legal principles, regulatory compliance, and ethical standards. Currently managing financial administration, operational planning, quality control, and business operations, demonstrating strong analytical, organizational, and problem-solving skills. A quick learner with excellent attention to detail, eager to begin a career in Anti-Money Laundering (AML), KYC, and Compliance while contributing to effective risk management and regulatory compliance.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Operations & Finance Manager (Hospitality Sector)
Frytkarnia Wujka Patryka Sp. Z O.O.
Wroclaw, Poland
02.2026 - Current
- Manage daily business operations, ensuring smooth workflow, service quality, and customer satisfaction.
- Oversee financial administration, including cash handling, invoice processing, budgeting support, and daily financial reporting.
- Maintain accurate operational records and ensure compliance with internal procedures and hygiene/safety regulations.
- Coordinate staff scheduling, training, and performance management to ensure efficient team operations.
- Monitor inventory, supplier orders, and cost control to support business efficiency and reduce operational risks.
- Support business planning by analyzing performance data and implementing process improvements to increase efficiency.
Crew Trainer & Floor Operations Manager
BG PROSPERITY SP.ZO.O (McDonald's)
Poznan, Poland
09.2024 - Current
- Delivered high-quality customer service in a fast-paced environment, efficiently resolving inquiries and ensuring strong customer satisfaction.
- Trained, onboarded, and supported new team members by standardizing procedures, improving efficiency, and ensuring compliance with operational standards.
- Managed daily operations, including shift coordination, task allocation, and workflow management to maintain productivity and service quality.
- Monitored inventory levels and used POS data to analyze sales trends, supporting demand-based forecasting, reducing waste, and improving stock control accuracy.
- Maintained compliance with food safety, hygiene, and operational procedures through regular checks, process controls, and audit readiness practices.
Customer Support Operations Specialist
Newell Brands, Tech Apparel & DYMO NA
Poznan, Poland
07.2022 - 08.2024
- Provided Tier 1 customer and technical support via phone, email, and ticketing systems for Marmot & ExOfficio customers across the North American market, delivering timely and customer-focused resolutions.
- Logged, tracked, and resolved incidents, service requests, and how-to inquiries using ServiceNow and Salesforce (CRM), ensuring accurate documentation and adherence to SLAS.
- Utilized knowledge bases, troubleshooting tools, and established procedures to resolve issues independently or escalate appropriately, maintaining ownership of assigned tickets.
- Processed warranty and service claims, including issuing credits and coordinating replacements, while following documented policies and quality standards.
- Collaborated with Quality, Product, Finance, and Operations teams to resolve escalated cases, identify root causes, and prevent recurring issues.
- Contributed to continuous improvement initiatives, including RA-enhanced workflows and knowledge base updates, improving efficiency and service quality.
Customer Service & Operations Specialist
Xiaomi Bangladesh
Dhaka, Bangladesh
07.2017 - 02.2018
- Managed and prioritized Service Desk tickets, handling customer incidents, service requests, and escalations in alignment with SLAs and support guidelines.
- Delivered first-contact (Tier 1) support, troubleshooting technical and service-related issues while providing timely, customer-focused resolutions.
- Maintained accurate and thorough ticket documentation, ensuring own p from initial contact through resolution or escalation.
- Identified recurring incidents and trends, escalating root causes and contributing to process improvements and knowledge base updates.
- Improved support workflows and response times through effective prioritization, collaboration, and clear, solution-oriented customer communication.
Area Sales Executive
Huawei
Brahmanbaria, Bangladesh
12.2016 - 06.2017
- Supported team members to ensure accurate processing of customer transactions and requests.
- Monitored operational metrics and prepared daily reports to maintain compliance and performance standards.
- Prepared and delivered daily reports on financial and operational activities for management review.
- Ensured accurate documentation of customer accounts and financial records to improve data quality.
Education
Bachelor of Arts - Graduated : European Legal Studies (Int. Law)
Faculty of Law And Administration, Adam Mickiewicz Uni
Poznan, Poland06-2024
Skills
- IT Service Desk Support (Incidents, Requests, How-To Assistance)
- SLA Compliance & Workload Ownership
- Customer Incident Resolution & Escalation Handling
- Time Management & Stress Awareness
- Process Improvement & Reporting
- Multichannel Communication (Email/Chat/Phone)
- Time Management & Attention to Detail
- Incident, Ticket & Case Management
- Accurate Ticket Documentation & Quality Control
- CRM & Ticketing Systems: ServiceNow, Salesforce, SAP, OBO
Certification
- Culinary Program Development.
- IT Service Desk: Management Fundamentals.
- Introduction to Anti-Money Laundering Regulations.
- Supply Chain Foundations.
- Analysis & Reporting for Supply Chain Management.
- Financial Operations / Finance for Non-Finance Professionals.
Languages
English
Native or Bilingual
Rado Clause
I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2015, item 2135, as amended. At times, the employer may offer a specific phrase for you to use.
Timeline
Operations & Finance Manager (Hospitality Sector)
Frytkarnia Wujka Patryka Sp. Z O.O.
02.2026 - Current
Crew Trainer & Floor Operations Manager
BG PROSPERITY SP.ZO.O (McDonald's)
09.2024 - Current
Customer Support Operations Specialist
Newell Brands, Tech Apparel & DYMO NA
07.2022 - 08.2024
Customer Service & Operations Specialist
Xiaomi Bangladesh
07.2017 - 02.2018
Area Sales Executive
Huawei
12.2016 - 06.2017
Bachelor of Arts - Graduated : European Legal Studies (Int. Law)
Faculty of Law And Administration, Adam Mickiewicz Uni