Michał Bierzyński

Manufacturing Sector – Sales & Service Cloud Implementation (Mar 2024 – Present)

· Collaborated closely with business stakeholders to gather and validate requirements

· Facilitated discovery and solution design workshops

· Authored detailed user stories and functional specifications

· Proposed architectural solutions for custom implementations and integrations

· Created project documentation and user guides

· Led User Acceptance Testing (UAT) and coordinated defect resolution

· Supported change management and user adoption

Banking Sector – Final Phase of Implementation (Oct 2023 – Feb 2024)

· Analyzed existing business processes and gathered enhancement requirements

· Conducted stakeholder workshops and training sessions

· Provided post go-live support and hypercare assistance

Additional Role: Scrum Master

· Established and facilitated Scrum ceremonies and team collaboration practices

· Coached development teams and business users in agile principles

· Participated in successful pre-sales activities for Manufacturing Cloud and B2B Commerce

· Conducted workshops, created project documentation, and led demos

· Estimated and planned project phases

Proxy Product Owner Responsibilities:

· Managed product backlog and sprint planning

· Defined and refined user stories in close collaboration with stakeholders

· Owned roadmap for Sales, Marketing, and Service initiatives

· Gathered, clarified, and prioritized requirements across teams

· Maintained backlog, wrote user stories, and facilitated cross-functional collaboration

Key Salesforce Projects:

· Sales Cloud implementation for the insurance sector

· Service Cloud implementation for the retail sector

· Migration from Salesforce Classic to Lightning for manufacturing

· Regional CRM DevOps analysis in the pharmaceutical industry

Business Analyst / Product Owner Responsibilities:

· Collected and managed business requirements across full project lifecycles

· Led and facilitated stakeholder workshops and discovery sessions

· Defined and prioritized product backlogs in alignment with business goals

· Prepared detailed documentation including user stories and acceptance criteria

· Acted as liaison between technical teams and business stakeholders to ensure solution fit

Scrum Master:

· Coached clients in agile practices and frameworks

· Implemented and managed Scrum ceremonies for DevOps teams

Project Manager (supporting capacity):

· Supported project scoping and planning

· Helped communicate timelines, risks, and project updates to stakeholders

· Created analytical models (UML) and conducted requirements analysis

· Collaborated with developers and managed first module development

· Implemented and configured JIRA

· Documented new CRM module using Enterprise Architect

· Defined business requirements and functional specifications

· Coordinated development and testing with technical teams

· Delivered analytical support for business and development units

· Developed R-based models for digital campaign optimization

· Prepared data and client-facing presentations

· Created internal management reports and macroeconomic analyses

· Supported development of strategic materials