Profil zawodowy
Podsumowanie
Doświadczenie
Wykształcenie
Umiejętności
Informacje osobiste
Languages
Certyfikacja
Zainteresowania
Oś czasu
Generic
Michał Ciechanowski

Michał Ciechanowski

Warszawa

Profil zawodowy

Goal-driven professional with solid background in account management. Knowledgeable about managing customer service before, at and after sales. Adept at growing business with hands-on style, excellent attention to detail and in-depth understanding of company and market offerings.

Podsumowanie

2
2
Languages
1
1
Certification
12
12
years of professional experience

Doświadczenie

B2B Account Manager

Wyborowa Pernod Ricard
Warszawa
09.2019 - Current
  • Main Responsibilities:

Sales - Negotiations - Logistics - Reporting to Wyborowa Pernod Ricard and Pernod Ricard Global Travel retail London - Networking - Trainings and tastings - Prestige events management

  • B2B:

Sales of prestige portfolio alcohols (mainly in champagne, cognac and whisky category) to institutional clients,

Cooperation with the marketing and education departments in the field of training and promotional activities ,

The role of a supervisor over the Alembik Liquor Store,

Conducting training and tastings for clients and employees regarding the prestige portfolio,

Organization of events, tasting corners and brand zones during customer events (Warsaw Concierge Group, Range Rover, Desa Unicum, Złota 44, Herse, Golf Course Lisia Polana, Supercar Club, Delta Foundation)

  • B2C:

Concierge-style service,
Direct contact with HNWI,
Preparing tailor-made offers, priority purchase mechanisms and tastings for individuals.

  • Duty Free (key account role):

Cooperation with business partners of the Duty Free channel - airport shops and airlines,

Contract negotiations.

Redaktor (freelance)

CH24.PL
Warszawa
01.2019 - 09.2023
  • Writing news and reviews about watches - Taking photos for articles and social media

Social Media Coordinator

Muzeum Polskiej Wódki
Warszawa
03.2019 - 10.2019
  • Developing a strategy and producing content (video, photos, graphics, copy) for the social media profiles of the Polish Vodka Museum

Liquor Store Coordinator

Muzeum Polskiej Wódki
Warszawa
05.2018 - 09.2019
  • Before opening the store:

Preparing procedures for the newly opened store,

Preparing sales service standards,

Preparing the store for opening - orders, inventory control, pricing policy, document and cash circulation.

  • After the opening:

Sales and operational part,

Trainings,

Cooperation with B2B clients,

Reporting to the Director of the Museum and Wyborowa Pernod Ricard,

Cost control,

Marketing campaigns, running social media channels.

OMEGA Boutique Manager

The Swatch Group (Polska)
Plac Trzech Krzyży
07.2016 - 09.2017
  • Managing the only Omega boutique in Poland.

Sales and customer care,

Maintaining long-term relationships with customers,

Administration,

Reporting to the headquarters in Poland and Switzerland,

Product and sales training,

Development of the team,

Business development,

Participation in recruitment,

Organization of the events,

Close cooperation with the marketing department,

Service quality control.

OMEGA Boutique Customer Advisor

The Swatch Group (Polska)
Plac Trzech Krzyży
02.2015 - 06.2016

- Sales and customer service in accordance with company standards,

- Conducting product training for colleagues.

Hour Passion Customer Advisor

The Swatch Group (Polska)
Łódź
07.2014 - 01.2015
  • Sales and customer service in accordance with company standards

Wykształcenie

Magister (absolutory) - Cultural Studies - New Media

Lodz University
Łódź

Licencjat - Journalism and Communication

Akademia Humanistyczno-Ekonomiczna w Łodzi
Łódź

Umiejętności

  • High sales skills
  • High focus on customer
  • Ability to work in a team
  • Punctuality
  • High interpersonal skills
  • Quick learning ability
  • Proactive
  • Analytical skills
  • Channel management
  • Business development
  • Account management

Informacje osobiste

Date of birth: 11/11/87

Languages

Polish
First language
English
Advanced
C1

Certyfikacja

  • WSET 1 Award in wines
  • WSET 2 Award in wines
  • Certificate of Sales Trainer
  • OMEGA Boutique Technican Certificate
  • Umięjętność Jutra AI 3.0 / Google/SGH

Zainteresowania

  • Spirits and wines
  • Swiss watchmaking
  • Street photography
  • Bike trips

Oś czasu

B2B Account Manager

Wyborowa Pernod Ricard
09.2019 - Current

Social Media Coordinator

Muzeum Polskiej Wódki
03.2019 - 10.2019

Redaktor (freelance)

CH24.PL
01.2019 - 09.2023

Liquor Store Coordinator

Muzeum Polskiej Wódki
05.2018 - 09.2019

OMEGA Boutique Manager

The Swatch Group (Polska)
07.2016 - 09.2017

OMEGA Boutique Customer Advisor

The Swatch Group (Polska)
02.2015 - 06.2016

Hour Passion Customer Advisor

The Swatch Group (Polska)
07.2014 - 01.2015

Magister (absolutory) - Cultural Studies - New Media

Lodz University

Licencjat - Journalism and Communication

Akademia Humanistyczno-Ekonomiczna w Łodzi
Michał Ciechanowski