MICHAŁ KADŁUBEK

Responsible for improving and executing business processes with a focus on efficiency, accuracy, and cost savings. Key work involves managing promotional campaigns, including customer targeting, optimizing promotion structures, and overseeing daily rollouts from start to finish. Experienced in identifying issues, implementing practical solutions, and ensuring smooth operations across different areas of the business.

• Developed, updated, and standardized operating procedures (SOPs) to improve consistency and efficiency
• Onboarded and implemented new processes, setting up systems for daily operations and collaborating with stakeholders to ensure smooth execution
• Executed core business processes on a daily basis, with additional training to provide coverage across multiple processes outside of my primary scope
• Strong knowledge of Uber internal tools: Sapphire, QueryBuilder, Bullseye, WOK etc.
• Advanced SQL expertise; highly skilled in Google Sheets and experienced with App Script for process automation
• Proven project management skills with strong stakeholder engagement and communication skills
• Experienced in training and upskilling team members on process execution
• Currently developing further expertise in Python

• Working and processing significant volumes of payments data
• Monitoring customer’s payment portfolios and reviewing the policies
• Advanced Microsoft Excel and Google Sheets skills. Providing complex data analysis for wider business.
• Using SQL for data extraction from databases.
• Working highly complex data related issues.
• Conducting comprehensive training sessions for large groups, effectively guiding participants through intricate processes. Skilled in simplifying complex concepts, creating engaging training materials, and ensuring participants grasp and apply the information effectively.
• Advance knowledge of Bacs Payment Schemes Limited (Bacs)
• Conducted root cause analysis to formulate countermeasures to business mistakes and improve operations.
• Identified patterns and communicated outcomes to customers to synthesise business requirements.
• Experience in visualising data (Microsoft PowerPoint, Google Slides)
• During my journey at Shell Energy limited I have started as a customer service representative and energy emergency operator working under high pressure handling some of the most complex issues, energy outages and complaints.
• Proficient in the understanding and operation of domestic energy equipment for both gas and electricity, with a focus on accurate metering and consumption analysis.

• Working at a specialty Dingle Whiskey Bar, hosting private events, serving high quality drinks and cocktails.
• Gained fluency in English through daily interactions with customers and colleagues.
• Adapted quickly to fast-paced working conditions, honing multitasking capabilities and maintaining composure during high-pressure situations.

• Online customer service, sales, processing complaints.

• IT assistant internship in a ‘Borynia’ coal mine.
• Service Desk for entire IT equipment.
• Basic network troubleshooting

• IT internship, developing local network web, Basic CNC experience.