Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Michał Kaftanowicz

Stojadła

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Overview

7
7
years of professional experience

Work History

IT Support Specialist

Circle K
09.2021 - Current
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
  • ITIL
  • Used service-now
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Managed backup and recovery of data assets to safeguard system availability.
  • Worked in windows environment
  • Provided remote support for Circle K stations
  • Network troubleshooting, hardware, forecourt configurations, installations.
  • Helped users with Microsoft Office packet.
  • Provided 1st line IT support.

Support Specialist

NORD Grzegorz Hankiewicz
09.2020 - 06.2021
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Responded to customer calls and emails to answer questions about products and services.

Support Specialist

Teleperformance
09.2019 - 05.2020
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Service Technician

CK Mediator
11.2017 - 03.2018
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.

Education

High School Diploma -

NT Gymnasiet
Jarfalla, Sweden
06.2016

Skills

  • Software Installation
  • Printer troubleshooting
  • Virtualization Technologies
  • ITIL Processes
  • Help Desk Experience
  • Helpdesk call support
  • Incident Management
  • Technical Troubleshooting
  • Microsoft Outlook
  • Network diagnostics
  • User Support
  • Windows 8/81/10/11

Hobbies

Motorsport, extreme sports, IT related stuff, content creation, drones.

Languages

Polish
Native language
Swedish
Proficient
C2
English
Advanced
C1

Timeline

IT Support Specialist

Circle K
09.2021 - Current

Support Specialist

NORD Grzegorz Hankiewicz
09.2020 - 06.2021

Support Specialist

Teleperformance
09.2019 - 05.2020

Service Technician

CK Mediator
11.2017 - 03.2018

High School Diploma -

NT Gymnasiet

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Michał Kaftanowicz