Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

MICHAŁ RAJEWSKI

Wrocław

Summary

Highly efficient Associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Associate, People Service Delivery I

BNY MELLON
09.2023 - Current
  • Enhancing team productivity by streamlining communication and implementing efficient project management tools.
  • Optimizing departmental processes with the implementation of innovative strategies, resulting in improved efficiency.
  • Providing proactive customer service to clients, ensuring an efficient, well-managed process from end-to-end.
  • Leading Team on the ground, monitoring team's processes workflow, ensures completion and required approvals are in place.
  • Supporting higher level staff on large, complex solution.
  • Monitoring assigned solutions and ensures all processing activities are conducted with compliance with organization standards as well as country law policies and regulations.

HR Administrator

BNY MELLON (HRK)
03.2023 - 08.2023
  • Serving as the front line for HR related client support
  • Performing a full range of customer service representative assignments and relying on established standard operating procedures to make decision
  • Guiding clients on execution of complex HR transactions and requests, completion of forms or documentation
  • Interacting with clients via email or web chat for intake of client inquiries and requests
  • Responding to inquiries related to HR products; benefits, payroll, pension, retirement savings etc.

RESTAURANT MANAGER

McDonald's
05.2018 - 04.2022
  • Directing overall operations and optimizing workflows at one of McDonald's restaurants
  • Overseeing human resources processes, from recruitment to team development, fostering a positive and efficient work environment
  • Crew recruitment
  • Creating sales projections and budget implementation
  • Leading People development department
  • Preparation of work schedule
  • Control over the correctness of documentation
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.

Education

BACHELOR DEGREE - Logistics

Wrocław University of Economics And Business
2021

Skills

  • Microsoft Office
  • Service Delivery
  • Customer Feedback
  • Information Updates
  • Shipping Documentation
  • Standard Operating Procedures Understanding

Accomplishments

  • Collaborated with Payroll Team in the development of new work time tracking system.
  • Supervised team of 50 staff members.
  • Documented and resolved internal audit requirement which led to creating new process within the team and closing the gap with returning employees after 30 days of sick leave.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

Polish
Native language
English
Upper intermediate
B2
German
Beginner
A1

Certification

ENGLISH (B2) - FCE

Timeline

Associate, People Service Delivery I

BNY MELLON
09.2023 - Current

HR Administrator

BNY MELLON (HRK)
03.2023 - 08.2023

RESTAURANT MANAGER

McDonald's
05.2018 - 04.2022

BACHELOR DEGREE - Logistics

Wrocław University of Economics And Business

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MICHAŁ RAJEWSKI