Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Personal Information
Languages
Timeline
AccountManager
Michael Uzuakpundu

Michael Uzuakpundu

Katowice

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, with 1-5 years in administrative field.managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.Bachelors degree in Electrical/Electronic Engineering with 1-2 years of intermittent work experience.
Possess a sound background in Engineering calculations and power system. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Background Researcher

Hireright Sp. Z.o.o
06.2021 - 12.2021
  • Recorded and analyzed data to produce reports of results.
  • responsible for running a check on a client's candidate data, to confirm its authenticity, check for any discrepancies and revert to the quality
    control department.
  • Analyzed and interpreted patterns and trends.
  • Conducted document review, organization and quality control of data acquisition to draw relevant conclusions and direct research activities.

Freight Forwarding Coordinator

Don Climax Bonded
03.2018 - 03.2021
  • Coached employees through day-to-day work and complex problems.
  • Entered data, generated reports, and produced tracking documents.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Gathered and organized materials to support operations.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Prepared agendas and took notes at meetings to archive proceedings.

Technical and customer service specialist

MultiChoice
Enugu State. , Enugu State Nigeria
09.2014 - 12.2016
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered constant flow of customer calls with minimal wait times.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Resolved concerns with products or services to help with retention and drive sales.

Internship

Science Equipment Development Institute
, Enugu state
08.2013 - 01.2014
  • Worked in the Electrical R&D unit, where I was able to learn some basic electronic designs and power systems
  • How electricity is being distributed in firms and industrials through the means of distribution board
  • Was moved to the maintenance department where I acquired the knowledge of troubleshooting some mechanical equipment with electrical components like generators and electric motors.

Education

Master of Arts - Management And Organization

Politechnika Śląska
Zabrze, Poland
09.2023

Bachelor's degree in electrical engineering -

Enugu State University
12.2016

Skills

  • Result driven sourcing professional
  • Ability to foster a positive work environment
  • Ensure customer assistance
  • Technical troubleshooting
  • Data Collection
  • Strategic Planning
  • Customer Service
  • International Sales Support

Accomplishments

  • Supervised team of 15 staff members.
  • Resolved product issue through consumer testing.

Personal Information

  • Date of Birth: 09/13/93
  • Nationality: Nigerian

Languages

English
Native language
English
Proficient
C2

Timeline

Background Researcher

Hireright Sp. Z.o.o
06.2021 - 12.2021

Freight Forwarding Coordinator

Don Climax Bonded
03.2018 - 03.2021

Technical and customer service specialist

MultiChoice
09.2014 - 12.2016

Internship

Science Equipment Development Institute
08.2013 - 01.2014

Master of Arts - Management And Organization

Politechnika Śląska

Bachelor's degree in electrical engineering -

Enugu State University

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Michael Uzuakpundu