MICHAŁ MATEJUK
Warsaw
Summary
Global operations and facilities leader with 15+ years of experience owning reliability, risk, and performance across large-scale, asset-intensive and regulated environments. Proven in leading CAPEX, fit-out and mission-critical infrastructure portfolios (including server rooms), delivering technical and physical due diligence, and driving enterprise-level transformations. Track record of building and scaling in-house teams, governing third-party providers, owning P&L, and translating strategy into measurable improvements in cost efficiency, service quality and business continuity across multi-country operations.
Overview
17
17
years of professional experience
Work History
Operations Director
ISS Facility Services
Poland & Baltics
04.2020 - 10.2025
- Global Facilities Management & Workplace Excellence leadership across multi-country portfolios
- Leading a 54-person team across Operations, Project Management, Transformation, HSEQ, Supply Chain, and Business Development:
- Responsible for operations across 200+ clients and 500+ buildings in 4 countries.
- Soft services transformation: standardization, SLAs, KPIs increasing productivity of cleaning services from 64% to 102% through service standardization, SLAs, KPIs, supplier optimization and cost efficiency,
- Managed P&L worth tens of millions EUR annually, driving cost control and margin improvement.
- Ensured compliance with ISO 9001, ISO 14001, and ISO 45001 standards.
- Developed service solutions that reduced costs and improved sales hit rate.
- Built and scaled FM and project teams from scratch; developed leaders and operational capabilities
- Development and governance of global FM standards, SOPs, assessment and audit frameworks
- Strong financial acumen: P&L ownership, budgeting, forecasting and productivity improvement
Director of Project Management
ISS Facility Services
Poland & Baltics
01.2018 - 03.2020
- National Lead for OneISS transformation in Poland
- Redesigned operating model, governance, service delivery structure and ways of working
- Led change management, communication and stakeholder engagement across the organization
- Ensured compliance with internal controls, documentation standards, audit requirements, and regulatory expectations.
- Led the Capital Projects portfolio, covering CAPEX, Capital Investment plans, Critical infrastructure End of Life process, fit-outs, relocations, refurbishments.
- Built and scaled the national projects organization, setting delivery standards, controls, and reporting frameworks.
- Oversaw multi-site and multi-client delivery with strong focus on risk management, compliance, and audit trail.
- Acted as senior escalation point for key clients and complex delivery challenges.
- Developed and implemented sales strategies to drive revenue growth and market share expansion.
Head of Projects
ISS Facility Services - CITI Account
Poland
01.2015 - 01.2018
- Held overall responsibility for the CAPEX, fit-out and critical infrastructure project portfolio supporting a Tier-1 global financial services client
- Led and developed the projects function, defining governance, delivery standards, reporting and portfolio management frameworks
- Accountable for portfolio-level budgeting, forecasting and financial control
- Led technical and physical due diligence processes for office buildings, supporting strategic real estate acquisition and location decisions
- Acted as senior point of contact for business stakeholders on all investment, infrastructure and workplace initiatives
- Ensured business continuity, resilience and risk mitigation across all infrastructure-related projects
Project Manager
ISS Facility Services - CITI Account
Poland
05.2013 - 12.2017
- Led end-to-end delivery of CAPEX and office fit-out projects, including relocations and upgrades of business-critical infrastructure (server rooms, power and cooling systems)
- Owned project planning, budgeting, execution and cost control across multiple parallel initiatives
- Managed designers, contractors and suppliers, ensuring on-time and on-budget delivery
- Ensured compliance with corporate standards, safety requirements and business continuity expectations
- Provided regular project reporting covering cost, schedule, risks and change management
Junior Project Manager
ISS Facility Services - CITI Account
Poland
07.2012 - 04.2013
- Supported planning and delivery of CAPEX, office fit-out and infrastructure projects for a Tier-1 global financial institution
- Coordinated day-to-day project activities including schedules, documentation, contractor communication and cost tracking
- Assisted in delivery of office relocations, workplace changes and server room infrastructure works
- Monitored project progress against scope, timeline and quality requirements
- Cooperated with internal stakeholders, facility management teams and external vendors
Property Manager
Weston S.A.
Warsaw, Poland
01.2011 - 06.2012
- Oversaw daily operations of residential and commercial properties, ensuring high user experience rate
- Developed and implemented property management strategies to enhance tenant satisfaction and retention.
- Coordinated maintenance and repair requests, optimizing response times and service quality.
- Managed vendor relationships to secure competitive pricing and quality services for property upkeep.
IT Project Manager
Sigma Projekt
Poland
01.2009 - 12.2011
- Managed projects for road event inventory and infrastructure data collection for local governments.
- Coordinated 3–5 person field teams in the use of GIS tools (MapInfo, EwMapa, Ewidr2005) for data acquisition and processing.
- Prepared thematic maps (technical-operational, traffic organization) and developed spatial reference systems.
- Ensured timely project delivery and compliance with municipal standards and documentation protocols.
Education
Certificate No GR633122063MM - Project Management
Prince 2 Foundation
Warsaw, Poland03-2019
Postgraduate Studies - Property Management
Warsaw University of Technology
Warsaw06-2011
MSc - Engineering (Real Estate)
Warsaw University of Technology
Warsaw, Poland07.2010
Skills
- Growth mindset
- Problem-solving
- Operational KPIs
- Risk assessment
- Performance metrics
- Clear ownership
- Fast decision-making
- Third-party vendor management
- Reliability assurance
- Executive communication
- Strategic thinking
- Customer focus
Languages
Polish
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Elementary (A2)
Timeline
Operations Director
ISS Facility Services
04.2020 - 10.2025
Director of Project Management
ISS Facility Services
01.2018 - 03.2020
Head of Projects
ISS Facility Services - CITI Account
01.2015 - 01.2018
Project Manager
ISS Facility Services - CITI Account
05.2013 - 12.2017
Junior Project Manager
ISS Facility Services - CITI Account
07.2012 - 04.2013
Property Manager
Weston S.A.
01.2011 - 06.2012
IT Project Manager
Sigma Projekt
01.2009 - 12.2011
Certificate No GR633122063MM - Project Management
Prince 2 Foundation
Postgraduate Studies - Property Management
Warsaw University of Technology
MSc - Engineering (Real Estate)
Warsaw University of Technology