Michał Słomianowski
Sianów
Summary
Organised and dependable IT Infrastructure Engineer with 20 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
IT support engineer
Ocado Group
Hatfield
05.2013 - 12.2023
- Working with internal and external customers resolving issues via ticketing systems like JIRA
- Recommended equipment and resource upgrades to improve network capabilities.
- Set administration, usage and disaster recovery policies to best maintain network performance.
- Administered user accounts and monitored logs for proactive security management.
- Offered specialist skill set to support recovery from emergency system failures.
- Analysed reported technical issues to diagnose, trace and correct issues.
- Maintained server performance with attention to both hardware and software needs.
- Kept software patched and secure to prevent data loss and unauthorised network access.
- Recommended new hardware and software solutions from current technologies, keeping network performance and security updated to industry standards.
IT analyst
Ocado
Hatfield
05.2009 - 05.2013
- IT support of 2 distribution canters
- Incident management and escalation to senior staff
- Troubleshot and debugged IT systems for error-free functionality and end-user satisfaction.
- Minimised system failures by defining and executing preventative maintenance schedules.
- Answered user queries regarding computer hardware and software operation.
- Facilitated system expansion, modification and updates.
- Set up new user accounts and profiles and handled password issues.
- Maintained inventory of lab equipment, PCs and software applications for tracking.
- Monitored system performance using recognised and agreed criteria.
- Drove continuous service improvement and documented procedures, policies and best practices for future reference.
Team leader
Ocado
Hatfield
05.2006 - 05.2009
- Led team of 30 people to achieve KPI targets and successfully complete assigned projects.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Generated Key Performance Indicator reporting to drive better performance.
- Monitored and updated stock levels and inventory databases.
- Successfully delivered on tasks within tight deadlines.
Education
IT Technician - IT
Computer College
Koszalin, West Pomerania 09.1998 - 05.2001
Skills
- User support across - Windows and UNIX systems
- Network diagnostics - Basic troubleshooting of LAN/WAN issues across corporate network
- Error handling - Troubleshooting and resolving issues across vast infrastructure including NetApp, VMware, multiple datacentres and custom hardware/software
- Process management
- Problem-solving
- Working with VSphere, Ontap, JIRA, Salesforce
- Multilingual
- Google Workspace
Languages
English
Fluent
Polish
Native
References
References available upon request.
Timeline
IT support engineer
Ocado Group
05.2013 - 12.2023
IT analyst
Ocado
05.2009 - 05.2013
Team leader
Ocado
05.2006 - 05.2009
IT Technician - IT
Computer College
09.1998 - 05.2001
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