Hi, I’m
Michal Szymanski
Otrębusy,14
Summary
- 15 years of sales experience for public institutions and B2B - Professionalism in building relationships with clients - High level of personal culture - Professionalism and commitment - Constant desire to develop and improve your qualifications
Professional with solid experience in claims management, ready to drive effective solutions and results. Strong analytical skills, adept at problem-solving, and thorough in documentation. Known for fostering team collaboration and adapting to changing needs, ensuring reliability and consistent performance. Proficient in negotiation, investigation, and customer service.
Overview
23
years of professional experience
1
Certification
Work History
Tarkett Polska Sp. z o.o.
Quality Claim Specialist
08.2022 - Current
Job overview
- Receiving complaints and registering them in the SAP system
- Completing the necessary documentation
- Ensuring efficient and continuous customer service (complaint communication) via e-mail and telephone
- Cooperation with other departments (e.g
- Technical, Production, Commercial, Customer Service) in the scope of processing and explaining complaints
- Timely preparation of reports/letters for clients
- Making statements and analyzes related to complaints
- Identification of negative trends related to current complaints and planning and coordination of corrective actions with technical and commercial departments
- Issuing correcting invoices for customers
- Coordination of issuing certificates for participants of practical training
- Sending technical documentation to clients
- Organization of shipments of complaint materials to technical departments
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
- Negotiated favorable settlements with policyholders and third-party representatives, minimizing financial losses for the company.
- Coordinated with legal teams when necessary to accurately represent clients'' interests during litigation proceedings.
- Coordinated with legal counsel to minimize risks and ensure compliance during settlement of high-profile claims.
KMS Michał Szymański
Owner
07.2018 - 08.2022
Job overview
- Training of pharmaceutical companies in the field of PZP
- Conducting projects to prepare the company for participation in tenders
- Potential analyzes for the company's products in tender procedures
- Advice on the practical handling of public tenders
Ravak Polska
Quality and Complaint Specialist
09.2019 - 07.2022
Job overview
- Processing complaint processes, both foreign and domestic
- Supplier audits
- Analyzes and statistics of conducted processes
- Constant quality control of the offered products
- Cooperation with suppliers in the field of complaint processes, deliveries, product inspection
- Creating and modifying complaint procedures in accordance with applicable law and company standards
- Knowledge of industry standards
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Medisept
Regional Sales Representative
02.2019 - 06.2019
Job overview
- Professional disinfectants, cleaning agents
- Implementation of sales plans
- Care for hospital clients and active acquisition of new ones
- Professional advice while maintaining high standards
- Building long-term relationships with key hospital customers
- Organizing demonstrations and product training for hospital staff
Johnson&Johnson Poland
Product Specialist
01.2018 - 06.2018
Job overview
- Promotion and sale of electrosurgery equipment - Specialization Gynecology/Urology and Thyroidectomy (ultrasound and bipolar)
- Working with surgeons in the operating block (participation in surgical procedures as a consultant)
- Conducting training in the field of electrosurgery equipment, including staplers
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
Verco S.A
Regional Sales Representative
09.2017 - 12.2017
Job overview
- Promoting products in the environment of surgeons (products associated with healing wounds and scars)
- Training and presentations for medical and pharmaceutical staff
- Cooperation with KOL
Mercator Medical S.A.
Regional Sales Representative
05.2013 - 09.2017
Job overview
- Promotion and sale of disposable medical devices used in wards and operating rooms (gloves, dressings, surgical drapes, safe scalpels)
- Hospitals and the open market
- Building and maintaining relationships with clients
- Training for medical staff
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Hand-Prod Sp. z o.o. Part of ONEMED Group
Senior Product Specialist
12.2004 - 03.2013
Job overview
- Knowledge of product technical specifications
- Sale by public tenders, direct sale
- Price analysis
- Logistic analysis
- Marketing plans
- Active promotion of products
- Organization and conduct of trainings
- Active search for suppliers
- Preparation of reports for internal and external clients
- Price negotiations with suppliers
- Independent planning and implementation of activities aimed at introducing or strengthening the position of specific products on the market
- Constant contact with sales, marketing, production and employees of external partners of the company
- Excellent understanding of the market situation and tracking the actions of competitors
- Developed comprehensive training materials, paving the way for smooth onboarding of new team members.
- Secured valuable partnerships by representing the company at industry conferences, trade shows, and networking events.
ARECA
Product Specialist
06.2002 - 12.2004
Job overview
- Interior design with plants
- Creating estimates
- Garden designs
- Supervision of employees
- Plant care in offices
- Commercial representation
- Preparation of marketing documents
- Preparation of official documents (including offers for public tenders)
Education
University of Ecology And Management , Warsaw, Poland
from Landscape Architecture
05-2005
Skills
- MS Office
- SAP
- Marketing
- Negotiations
- Client relations
- Project coordination
- Product management
- EN standards
- Legal compliance
- Claims investigation
- Policy interpretation
- Claims analysis
- Decision-making
- Customer service
- Policy analysis
- Business correspondence
Certification
- Customer Orientation, 02/01/11, Grupa Teraz
- Insights - Difficult Client, 09/01/10, Grupa Teraz
- Profile Insights, 05/01/09, Grupa Teraz
- Art of Presentation, 03/01/09, Grupa Teraz
Languages
English
Personal Information
Date of Birth: 11/24/81
Volunteer Experience
WaWa Design, Warszawa, 09/01/14, Present, Volunteering, help in organizing and preparing for the festival, taking care of exhibitors
Hobbies and Interests
- Music
- Design
- Glass
Timeline
Quality Claim Specialist
Tarkett Polska Sp. z o.o.
08.2022 - Current
Quality and Complaint Specialist
Ravak Polska
09.2019 - 07.2022
Regional Sales Representative
Medisept
02.2019 - 06.2019
Owner
KMS Michał Szymański
07.2018 - 08.2022
Product Specialist
Johnson&Johnson Poland
01.2018 - 06.2018
Regional Sales Representative
Verco S.A
09.2017 - 12.2017
Regional Sales Representative
Mercator Medical S.A.
05.2013 - 09.2017
Senior Product Specialist
Hand-Prod Sp. z o.o. Part of ONEMED Group
12.2004 - 03.2013
Product Specialist
ARECA
06.2002 - 12.2004
- Customer Orientation, 02/01/11, Grupa Teraz
- Insights - Difficult Client, 09/01/10, Grupa Teraz
- Profile Insights, 05/01/09, Grupa Teraz
- Art of Presentation, 03/01/09, Grupa Teraz
University of Ecology And Management
from Landscape Architecture
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