Michalina Sawczyk
Tychy
Summary
Proven Client Services Associate Project Manager at Epiq Systems, adept in fostering long-term client relationships and ensuring project excellence. Skilled in client relationship building and time management, with a RelativityOne Certified Pro certification. Demonstrated success in enhancing client satisfaction and streamlining processes, contributing to a significant improvement in project coordination and delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Services Associate Project Manager
Epiq Systems
Wrocław, Poland (Remote)
06.2023 - Current
- Developed strong rapport with clients, fostering long-term relationships and ensuring repeat business.
- Managed multiple accounts simultaneously, prioritizing tasks to ensure timely completion of projects.
- Submitted work requests to be used by other departments in executing their portions of a project based on client needs and client instructions.
- Monitored and provided status updates for client projects through the multiple departments at Epiq.
- Drove overall client satisfaction through effective coordination and communication of client deliverables.
- Ensured client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners.
- Obtained, examined and prepared client data for processing.
- Assisted in troubleshooting and resolving any client issues with delivered or hosted data.
- Ensured that an accurate and up to date record is maintained with regard to the status of all projects being worked on.
Client Services Project Analyst
Epiq Systems
Wrocław, Poland (Remote)
06.2022 - 06.2023
- Managed and oversaw specific work requests.
- Created job instructions and interacted with other departments to ensure these tasks are executed efficiently.
- Managed queue and tracked requests along with compiling recurring and custom reports.
Process Specialist
PricewaterhouseCoopers SDC
Katowice (Remote)
11.2021 - 06.2022
- Verified financial statements and analyzed financial data using MS Excel.
- Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
- Prepared business analyzes and reports.
- Streamlined communication within the team, leading to better project coordination and timely completion of tasks.
Education
Bachelor - Finance And Accounting For Business
University of Economics
Katowice07.2021
Skills
- Client Relationship Building
- Customer Support
- Time Management
- Verbal and written communication
- Team Collaboration
- Self Motivation
- Work Prioritization
Certification
RelativityOne Certified Pro
Timeline
Client Services Associate Project Manager
Epiq Systems
06.2023 - Current
Client Services Project Analyst
Epiq Systems
06.2022 - 06.2023
Process Specialist
PricewaterhouseCoopers SDC
11.2021 - 06.2022
Bachelor - Finance And Accounting For Business
University of Economics