Michalina Sawczyk
Tychy
Summary
Proven Client Services Associate Project Manager at Epiq Systems, adept in fostering long-term client relationships and ensuring project excellence. Skilled in client relationship building and time management, with a RelativityOne Certified Pro certification. Demonstrated success in enhancing client satisfaction and streamlining processes, contributing to a significant improvement in project coordination and delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Services Associate Project Manager
Epiq Systems
06.2023 - Current
- Developed strong rapport with clients, fostering long-term relationships and ensuring repeat business.
- Managed multiple accounts simultaneously, prioritizing tasks to ensure timely completion of projects.
- Submitted work requests to be used by other departments in executing their portions of a project based on client needs and client instructions.
- Monitored and provided status updates for client projects through the multiple departments at Epiq.
- Drove overall client satisfaction through effective coordination and communication of client deliverables.
- Ensured client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners.
- Obtained, examined and prepared client data for processing.
- Assisted in troubleshooting and resolving any client issues with delivered or hosted data.
- Ensured that an accurate and up to date record is maintained with regard to the status of all projects being worked on.
Client Services Project Analyst
Epiq Systems
06.2022 - 06.2023
- Managed and oversaw specific work requests.
- Created job instructions and interacted with other departments to ensure these tasks are executed efficiently.
- Managed queue and tracked requests along with compiling recurring and custom reports.
Process Specialist
PricewaterhouseCoopers SDC
11.2021 - 06.2022
- Verified financial statements and analyzed financial data using MS Excel.
- Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
- Prepared business analyzes and reports.
- Streamlined communication within the team, leading to better project coordination and timely completion of tasks.
Education
Bachelor - Finance And Accounting For Business
University of Economics
Katowice07.2021
Skills
- Client Relationship Building
- Customer Support
- Time Management
- Verbal and written communication
- Team Collaboration
- Self Motivation
- Work Prioritization
Certification
RelativityOne Certified Pro
Timeline
Client Services Associate Project Manager
Epiq Systems
06.2023 - Current
Client Services Project Analyst
Epiq Systems
06.2022 - 06.2023
Process Specialist
PricewaterhouseCoopers SDC
11.2021 - 06.2022
Bachelor - Finance And Accounting For Business
University of Economics
RelativityOne Certified Pro
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