Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michalina Serbiak

Operations Trainer
Poznan

Summary

Dynamic Operations Trainer with a proven track record at Conectys, enhancing operational efficiency and fostering team collaboration. Skilled in training facilitation and problem-solving, successfully mentored 200+ personnel, significantly improving learning outcomes and operational transitions. Expert in adapting to and managing change, my approach boosts productivity and stakeholder satisfaction.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Operations Trainer

Conectys
Poznan, Greater Poland
05.2022 - 10.2024
  • Established strong relationships with stakeholders throughout the organization, fostering a collaborative environment conducive to success.
  • Championed change management efforts during periods of organizational transition, guiding employees through new processes while mitigating potential resistance or confusion.
  • Enhanced operational efficiency by developing and implementing comprehensive training programs for employees.
  • Designed and delivered web-based, self-directed learning materials.
  • Trained and mentored around 200 new personnel hired to fulfill various roles.
  • Facilitated virtual, in-person and blended learning sessions.

Content Moderator

Conectys
Poznan, Greater Poland
11.2021 - 04.2022
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Contributed to positive online community by consistently applying fair judgment when moderating diverse types of content.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.

Assistant Bar Manager

House Szkolna
Poznan, Greater Poland
05.2018 - 10.2021
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Enhanced bar efficiency by streamlining inventory management and ordering processes.

Shift Manager

Krowarzywa
Poznan, Greater Poland
05.2019 - 06.2020
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Information Point Employee

Stary Browar
Poznan, Greater Poland
12.2017 - 07.2018
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at Information Point
  • Scheduled trips for visitors
  • Worked closely with Marketing Team to promote events
  • Sold ticket to different events at the mall
  • Managing DHL point

Education

Bachelor of Science - Physiotherapy

Medical University of Łódź
Łódź
10.2014 - 08.2017

Skills

Problem-solving

Adaptability and flexibility

Team collaboration

Training facilitation

Public speaking

Analytical thinking

Multitasking Abilities

Excellent communication

Certification

Train The Trainers

Timeline

Train The Trainers

06-2024

Operations Trainer

Conectys
05.2022 - 10.2024

Content Moderator

Conectys
11.2021 - 04.2022

Shift Manager

Krowarzywa
05.2019 - 06.2020

Assistant Bar Manager

House Szkolna
05.2018 - 10.2021

Information Point Employee

Stary Browar
12.2017 - 07.2018

Bachelor of Science - Physiotherapy

Medical University of Łódź
10.2014 - 08.2017

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Michalina SerbiakOperations Trainer