Professional Summary
Overview
Work History
Education
Skills
Timeline

Michelle Dube

Vodacom Company
Warsaw
1
year of professional experience

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Customer Service Representative

8 Months
Vodacom Company | 06.2023 - 02.2024
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Waitress

3 Months
Spur | 12.2022 - 03.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Education

Associate Degree In Nursing - Nursing

Wsei University | Warsaw Poland

A’level - Commercials

Eastview Highshool | Zimbabwe | 11.2022

Skills

Customer Service
Problem-solving abilities
Active Listening
Critical Thinking

Timeline

Customer Service Representative

Vodacom Company
06.2023 - 02.2024Read More

Waitress

Spur
12.2022 - 03.2023Read More

Wsei University

Associate Degree In Nursing from Nursing
Read More

Eastview Highshool

A’level from Commercials
Read More
Michelle Dube