Michelle Dube
Warsaw
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Vodacom Company
06.2023 - 02.2024
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Waitress
Spur
12.2022 - 03.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Associate Degree In Nursing - Nursing
Wsei University
Warsaw Poland A’level - Commercials
Eastview Highshool
Zimbabwe 11.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Vodacom Company
06.2023 - 02.2024
Waitress
Spur
12.2022 - 03.2023
Associate Degree In Nursing - Nursing
Wsei University
A’level - Commercials
Eastview Highshool