Michelle Purcell
Whitchurch,shropshire
Summary
Flexible individual with high level of professionalism, patience and productivity. Possess goal of acquiring leadership skills and maintaining customer loyalty. Self-driven and motivated to go extra mile to serve and assist team.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
Work history
Retail manager
Barnardo's
Whitchurch, Shropshire
08.2011 - 02.2026
- Boosted overall store productivity with careful personnel management and motivation techniques.
- Developed strong relationships with suppliers, resulting in improved product availability.
- Maintained health and safety standards to ensure safe shopping environment for customers.
- Handled customer complaints effectively to maintain high levels of customer satisfaction.
- Delivered exceptional service standards by promoting team collaboration and commitment.
- Optimised merchandise display, contributing to improved store aesthetics and shopper engagement levels.
- Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
Retail manager
Sue Ryder Charity Shop
Shrewsbury, Shropshire
06.2007 - 07.2011
- Delivered exceptional service standards by promoting team collaboration and commitment.
- Analyzed market trends to stock relevant products that catered to customer preferences and seasonal demands.
- Organised special events and promotions to drive traffic and increase sales volume.
- Optimised merchandise display, contributing to improved store aesthetics and shopper engagement levels.
- Achieved increased customer satisfaction by implementing effective staff training programmes.
Supervisor
Prees Heath Service Station
Whitchurch, Shropshire
04.1998 - 06.2005
- Fostered a positive work culture to boost employee morale.
- Improved team efficiency by implementing new scheduling practices.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Supervised activities of workers and enforced safety regulations.
Education
Level 1_3 Retail, and Customer Service - Retail
NVQ
04.2007 - 02.2008
GCSEs - English, French History,Sociology.
maelor School Penley
Wrexham 09.1979 - 06.1985
Timeline
Retail manager
Barnardo's
08.2011 - 02.2026
Retail manager
Sue Ryder Charity Shop
06.2007 - 07.2011
Level 1_3 Retail, and Customer Service - Retail
NVQ
04.2007 - 02.2008
Supervisor
Prees Heath Service Station
04.1998 - 06.2005
GCSEs - English, French History,Sociology.
maelor School Penley
09.1979 - 06.1985