An engaging and adaptable English language professional with over ten years spent in end-to-end management of the client learning experience. Focused on customer satisfaction and dedicated to creating my personal brand around my service that clients feel they can rely upon and recommend. Fifteen years total experience in managing both operations and human resources activities in a variety of industries.
Targeted professional English language training for businesses and individuals preparing for international expansion or working regularly with markets outside Poland. Precisely adapting content and materials, building and nurturing a rapport, and delivering a first-rate training experience.
Sourcing, recruiting and training a team of 25+ language instructors in accordance with Berlitz methodology, designing and delivering courses and materials for instructors, conducting interactive language workshops for business professionals, attending client meetings to represent the instructional side of the Gdansk branch.
Worked up from trainee to barista to shift leader to maestro to assistant manager within ca 9 months having never worked in the coffee industry. Joined MIT training program, competed in Barista of the Year, worked across a variety of store environments including new openings, super league stores, and airports. Entrusted with role as temporary store manager for 3 months during management change.