Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Mihaela Stuparu

Mihaela Stuparu

Krakow

Summary

I love meeting new people and facing new challenges head-on. I'm good at staying calm, even when things get tough. I'm always on the lookout for new things that bring me joy, and I'm eager to be a helpful part of my team.

Overview

3
3
years of professional experience

Work History

CONTENT WRITER

SCALE AI
01.2024 - Current
  • Actively participated in content planning and strategy sessions, providing valuable insights and recommendations for continuous improvement.
  • Meticulously corrected and validated information provided by prompts, ensuring accuracy and precision in all written materials.
  • Conducted extensive research to verify technical details, industry trends, and relevant data, contributing to the production of error-free and authoritative content.
  • Collaborated closely with subject matter experts and cross-functional teams to validate and update content, fostering a culture of continuous improvement and knowledge accuracy.

CONTENT MODERETOR

COGNIZANT
01.2022 - Current
  • Meticulously attending to details, I consistently met daily targets while upholding service quality standards throughout the work process
  • Additionally, I navigated the challenges of translations and frequent policy changes, demonstrating adaptability and a commitment to staying informed.

CUSTOMER SERVICE PERSON

HCL (WU+ PROJECT)
07.2021 - 08.2022
  • Deliberately chose to work as a Customer Service Representative (CSR), embracing challenges, managing stress, and handling high workloads with resilience and composure.
  • Showcased exceptional growth within a year, uncovering hidden strengths and garnering recognition from both colleagues and managers. The positive feedback served as motivation to continually excel in the role.
  • Joined a pioneering team for a new project, contributing to its success by rigorously testing programs, crafting comprehensive Standard Operating Procedures (SOPs) for new colleagues, and conducting impactful training sessions.
  • Successfully navigated the initial complexities of the banking system, demonstrating adaptability and quickly mastering the necessary information to ensure smooth project execution.

Education

STUDENT -

The Faculty of Foreign Languages And Literatures
Bucharest, Romania
01.2022

STUDENT -

Maria Curie-Skłodowska University
Lublin, Poland
07.2019

Skills

  • AWS Cloud Practitioner
  • HTML coding
  • CSS styling
  • JavaScript
  • Generative AI Fundamentals
  • Microsoft Dynamics 365 (CRM, NAV, AX)

Personal Information

  • Date of Birth: 12/06/1997
  • Gender: Female
  • Nationality: Romanian
  • Driving License: B

Languages

English
Advanced
C1
Romanian
Proficient
C2
Polish
Upper intermediate
B2
Russian
Upper intermediate
B2
German
Elementary
A2

Timeline

CONTENT WRITER

SCALE AI
01.2024 - Current

CONTENT MODERETOR

COGNIZANT
01.2022 - Current

CUSTOMER SERVICE PERSON

HCL (WU+ PROJECT)
07.2021 - 08.2022

STUDENT -

The Faculty of Foreign Languages And Literatures

STUDENT -

Maria Curie-Skłodowska University

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Mihaela Stuparu