Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
MIHRET BEYENE ASEGID

MIHRET BEYENE ASEGID

Gdansk

Summary

Dear Sir/Madam

In a world where change is the only constant, I have learnt to be a highly adaptable individual who is not afraid of taking on new challenges and learning new things. I am a hard worker who is self- motivated and determined to excel in whatever task I may take on. My skill set comprises marketing and economics, which I acquired through study, as well as modelling which is self- taught. I believe in making a positive difference in the spaces I live and work in and strongly believe in teamwork. My strengths lie in my eagerness to learn, my determination to succeed, my interpersonal skills and my ability to work under pressure and meet set deadlines. I look forward to working in a learning environment that will also help me grow not only as an individual but as part of a team too.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Found ever Poland
11.2022 - Current
  • PHONE PHANAL, Email, Live chat
  • HANDLING, DISPUTE
  • REFUND, Return
  • HARDWARE &SOFTWARE ISSUES
  • SALEFORCE CASE UPDATES
  • ZENDESK
  • Sales
  • ORDER HANDLING, CLAMS, CREATE DELIVERY, DOCUMENTATION, INTELTRAINING, SALEFORCE
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Addressed customer account discrepancies and concerns.
  • Communicated with clients regarding account services, statements, and balances.
  • Contacted customers to return routine and general calls promptly.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Customer service agent

ETHIO TELECOM
01.2020 - 02.2021
  • Providing invoice Hardware & software issues Product service report Working on in international calls whenever it’s needed
  • REFUND
  • HARDWARE &SOFTWARE ISSUES
  • Sales
  • ORDER HANDLING, CLAMS, CREATE DELIVERY, DOCUMENTATION, INTELTRAINING, SALEFORCE
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

BACHELORS - INTERNATIONAL BUSINESS MANAGENT

WSB University Gdansk
Gdansk

Skills

  • Reading Comprehension
  • Passenger Monitoring
  • Inbound Call Management
  • Accurate Estimates
  • Call Volume Analysis
  • Merchandise Orders and Exchanges
  • Livechat Messaging
  • Online Chat
  • Ticket Changes
  • Problem Resolution
  • Invoice Preparation and Processing
  • Microsoft Office
  • Microsoft Office Suite Proficiency
  • Order Placement
  • Customer Account Management
  • Return Processing
  • Delivery Tracking
  • Agent Support
  • Order and Refund Processing
  • Inbound and outbound calling
  • Account management
  • Sales expertise
  • Money handling abilities
  • CRM
  • International sales support
  • Shipping procedures understanding
  • Order fulfillment

Accomplishments

  • salesforce
  • Zen desk
  • Desire is the starting point of all achievement, not a hope, not a wish, but a keen pulsating desire which transcends everything
  • Things may come to those who wait...but only the things left by those who hustle.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved by completing with accuracy and efficiency.
  • Supervised team staff members.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Customer Service Associate

Found ever Poland
11.2022 - Current

Customer service agent

ETHIO TELECOM
01.2020 - 02.2021

BACHELORS - INTERNATIONAL BUSINESS MANAGENT

WSB University Gdansk
MIHRET BEYENE ASEGID