Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Mikhail Walker

Mikhail Walker

Baku

Summary

Detail-oriented professional with bilingual abilities and is experience in both sales and marketing. Well-educated and self-assured with superior communication skills. Strong organizational and multitasking skills with the ability to perform well in a fast-paced environment.

Organised Night Manager equipped to oversee nightly hospitality operations. Manages check-ins, reservations and check-outs to foster seamless and memorable guest experiences.

Experienced Night Manager with knack for solving problems and boosting team morale. Created streamlined processes that improved nightly operations and reduced downtime. Known for building cohesive teams and maintaining high standards under pressure.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work history

Night manager

Dinamo Baku Hotel
Baku
10.2023 - Current
  • Ensured smooth operation of hotel overnight by managing front desk, assisting guests and addressing concerns.
  • Maintained health and safety standards for secure environment by overseeing nightly cleaning and maintenance tasks.
  • Improved guest satisfaction with timely problem resolution, effective communication skills and professional demeanour.
  • Handled financial transactions for accuracy in end-of-day reporting to ensure a seamless transition to day shift.
  • Supervised night staff, fostering team spirit and high morale amongst employees.
  • Coordinated room assignments to accommodate guest needs, resulting in improved customer service ratings.

Receptionist

Sapphire Marine
Baku
10.2022 - 09.2023
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Maintained an organised reception area for a professional business environment.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.

Volunteer in Summer Camp

Antalya Academy of Tourism
05.2022 - 09.2022
  • Assisted with special events or programs
  • Greeted visitors and answered questions about program, requirements and opportunities
  • Volunteered with groups and organizations to help make measurable differences for program recipients
  • Met with other volunteers and program leaders to discuss new service opportunities
  • Maintained clean, neat and operational facilities to serve program needs
  • Used strong interpersonal communication skills to convey information to others
  • Planned and delivered numerous activities and special events for programs and services
  • Provided immediate responses to questions from volunteers

Restaurant Manager

Cafe-Bar at Aqua Park
Baku, Merdekan
05.2021 - 10.2021
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Carefully interviewed, selected, trained and supervised staff
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
  • Reconciled cash and credit card transactions to maintain accurate records
  • Led and directed team members on effective methods, operations and procedures
  • Correctly calculated inventory and ordered appropriate supplies
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
  • Managed daily operations for smooth restaurant functioning.

Waiter

Cello Restaurant
06.2019 - 09.2019
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Maintained customer satisfaction by clarifying questions about orders and specialty items
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Used cash registers and credit card machines to cash out customers
  • Stayed up-to-date on menu changes to help customers make food choices
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages

Education

BACHELOR OF HOTEL MANAGEMENT -

Antalya Academy of Tourism
10.2019 - 10.2022

BACHELOR OF BUSINESS ADMINISTRATION - undefined

Antalya Academy of Tourism
09.2019 - 05.2022

Skills

  • Document Management
  • Verbal and Written Communication
  • Clerical Support
  • Project Oversight
  • Team Collaboration
  • Client Relations Strength
  • Event Planning
  • Producing Communications
  • Adaptability and Dependability
  • Professionalism under pressure
  • Night audit
  • Night walks
  • Basic Food Hygiene
  • Hotel emergency procedures
  • Reception management
  • Key management
  • Guest and hotel safety procedures
  • First class customer service
  • Five star customer service
  • Secure cash processing

Languages

English
Fluent
Russian
Native
Azerbaijanian
Native
Turkish
Fluent

Timeline

Night manager

Dinamo Baku Hotel
10.2023 - Current

Receptionist

Sapphire Marine
10.2022 - 09.2023

Volunteer in Summer Camp

Antalya Academy of Tourism
05.2022 - 09.2022

Restaurant Manager

Cafe-Bar at Aqua Park
05.2021 - 10.2021

BACHELOR OF HOTEL MANAGEMENT -

Antalya Academy of Tourism
10.2019 - 10.2022

BACHELOR OF BUSINESS ADMINISTRATION - undefined

Antalya Academy of Tourism
09.2019 - 05.2022

Waiter

Cello Restaurant
06.2019 - 09.2019

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