Mikołaj Osmola
Kraków
Summary
Dedicated Courier enthusiastic about meeting all kinds of people and bringing experience in busy delivery and pickup settings.
Friendly and reliable Cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Capable Barman passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
HCL Tech
Kraków
01.2023 - 04.2023
- Developed and updated databases to handle customer data.
- Handled customer inquiries and suggestions courteously and professionally.
- Documented and detailed calls and complaints using call center's CRM database.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
Delivery Courier
Wolt
Kraków, Polska
09.2021 - 01.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Followed company policies and procedures during shift.
- Escalated issues to supervisor for immediate remediation.
Shop Assistant
Carrefour
Kraków, Polska
01.2020 - 07.2021
- Addressed customer issues immediately to guarantee swift resolution.
- Checked incoming orders and organized new stock.
- Inventoried supplies regularly and reported needs to management.
- Completed daily tasks accurately and on-time to support shop needs.
- Remained calm and composed in tense situations involving angry or upset customers.
- Helped managers with daily checklists and last-minute requirements.
Barman
CueBar
Kraków, Polska
08.2018 - 05.2019
- Managed whole club personally on shift being responsible for customer needs and safety.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma -
Liceum Ogólnokształcące Nr XIII
Kraków04.2017
Skills
- Sales expertise, cash register systems
- Customer assistance, Inbound and Outbound Calling
- Complaint resolution, Handling difficult customers
- Warehousing functions, Maintaining Store Appearance
- Microsoft Word and Excel, POS Systems, Computer skills
- Clear and effective communication
- Time management skills, Performance improvement
- Self-organization of work
- Engaging personality, Honesty, Responsibility
- Customer Data Confidentiality
Languages
Polish
Native language
English
Upper intermediate
B2
German
Beginner
A1
Ukrainian
Beginner
A1
Timeline
Customer Service Representative
HCL Tech
01.2023 - 04.2023
Delivery Courier
Wolt
09.2021 - 01.2023
Shop Assistant
Carrefour
01.2020 - 07.2021
Barman
CueBar
08.2018 - 05.2019
High School Diploma -
Liceum Ogólnokształcące Nr XIII