Mikołaj Pilch

• Managed admissions forms, patient instructions and consent documentation.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Collaborated with cross-functional teams to ensure seamless integration of new features.
• Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
• Corrected, modified and upgraded software to improve performance.
• Coordinated deployments of new software, feature updates and fixes.
• Conducted end-to-end testing of RPA solutions to ensure seamless integration with existing systems.
• Conducted in-depth data analysis to inform strategic decision-making, leading to more effective resource allocation and prioritization.
• Improved business processes by analyzing system requirements and implementing IT solutions.
• Made above 10 cloud flows and 6 canvas applications.

Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.

• Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
• Reduced company downtime by proactively managing server backups and disaster recovery planning.
• Achieved faster network connectivity by installing high-performance routers, switches, and access points.
• Increased staff IT proficiency, conducting regular training sessions on new technologies and security practices.
• Made ,,MyQ" print server in GCP with above 200 printers.

• Configured hardware, devices, and software to set up work stations for employees.
• Managed hardware and software inventory, ensuring timely updates and replacements as needed.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Provided exceptional customer service by promptly addressing problems reported by users.

• Supported program facilitators by coordinating logistics for events, ensuring smooth operations from start to finish.
• Maintained thorough knowledge of common patient requests to facilitate professional, positive patient experience.
• Coordinated events and activities to foster a sense of community among participants, enhancing their overall experience at the center.
• Led training sessions for new hires, ensuring they were equipped with the necessary skills to excel in their roles as Center Specialists.

• Upheld the integrity of assessment results by adhering to established ethical guidelines and best practices in educational testing.
• Identified potential discrepancies or anomalies in assessment materials, alerting supervisors for prompt resolution.
• Ensured compliance with confidentiality policies when handling sensitive student information during the scoring process.
• Increased scorer efficiency by streamlining workflows and optimizing organizational systems within the department.
• Set up, checked and broke down equipment for each Golf game.

• Assisted in network maintenance, ensuring smooth connectivity for all users.
• Collaborated with IT team to successfully complete large projects within strict deadlines.
• Optimized hardware performance through regular maintenance checks and upgrades when necessary.
• Responded to queries on phone, via email or through IT ticketing system.