Mikołaj Wąsik
Cracow
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to assist team achieve company goals. Studying part-time.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Short-term Rental Specialist
UPSTAIRS MANAGEMENT
Cracow
05.2023 - Current
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and continued interest.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Drafted and reviewed lease agreements to lay out-terms and conditions of rental properties and the protection of owner and renter rights.
- Executed sales and marketing initiatives to increase revenue for the company.
- Managed multiple tasks in high-volume environment.
Operations Specialist
SUPERIOR LOGISTICS
Cracow
04.2022 - Current
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine necessary improvements.
- Motivated and trained employees to maximize team productivity.
- Developed and updated tracking spreadsheets using Google Workspace.
- Actively listened to customers, handled concerns quickly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies, focused on addressing customer needs and resolving concerns.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked supply, equipment, and product inventory quantities to maintain necessary levels.
- Built long-term relationships due to prompt and courteous service.
Tour Guide
Mr. Shuttle
11.2021 - 02.2022
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 50 people on tours.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Taxi Driver
BOLT
10.2021 - 02.2022
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Upheld high standards of cleanliness, sanitation and service.
- Arrived on time to customer appointments.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
Professional Mover
BM Relo
06.2021 - 09.2021
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Completed over 120 jobs by loading boxes and large items, unloading trucks and cleaning job sites.
- Operated with safety and skill to avoid accidents and delays.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 1200 kg.
Production Worker
Goodyear
09.2020 - 05.2021
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Education
Bachelor of Management Studies -
Wyższa Szkoła Biznesu - National Louis University
Nowy Sącz09.2026
High School Diploma -
ZS Nr 2
DębicaSkills
- Tourism Management
- Group Oversight
- Time Management
- Emergency Response
- Staff Management
- Client Relationship Management
- Team Leadership
- Documentation expertise
- Self-Motivated
- Interpersonal Communication
Certification
- Administration of network operating systems and computer networks.
- Installation, commissioning, and maintenance of ICT devices and networks.
- Customer Service Training - 04/2023-07/2023
Languages
Polish
Native language
English
Advanced
C1
German
Intermediate
B1
Timeline
Short-term Rental Specialist
UPSTAIRS MANAGEMENT
05.2023 - Current
Operations Specialist
SUPERIOR LOGISTICS
04.2022 - Current
Tour Guide
Mr. Shuttle
11.2021 - 02.2022
Taxi Driver
BOLT
10.2021 - 02.2022
Professional Mover
BM Relo
06.2021 - 09.2021
Production Worker
Goodyear
09.2020 - 05.2021
Bachelor of Management Studies -
Wyższa Szkoła Biznesu - National Louis University
High School Diploma -
ZS Nr 2