Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Mikołaj Wąsik

Mikołaj Wąsik

Cracow

Summary

Hardworking and passionate job seeker with strong organizational skills. Ready to assist team achieve company goals. Studying part-time.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Short-term Rental Specialist

UPSTAIRS MANAGEMENT
05.2023 - Current
  • Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and continued interest.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Drafted and reviewed lease agreements to lay out-terms and conditions of rental properties and the protection of owner and renter rights.
  • Executed sales and marketing initiatives to increase revenue for the company.
  • Managed multiple tasks in high-volume environment.

Operations Specialist

SUPERIOR LOGISTICS
04.2022 - Current
  • Collected, arranged, and input information into database system.
  • Tracked and analyzed reports to determine necessary improvements.
  • Motivated and trained employees to maximize team productivity.
  • Developed and updated tracking spreadsheets using Google Workspace.
  • Actively listened to customers, handled concerns quickly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies, focused on addressing customer needs and resolving concerns.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Tracked supply, equipment, and product inventory quantities to maintain necessary levels.
  • Built long-term relationships due to prompt and courteous service.

Tour Guide

Mr. Shuttle
11.2021 - 02.2022
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Built personal relationships with guests to promote positive experiences.
  • Guided groups of up to 50 people on tours.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.

Taxi Driver

BOLT
10.2021 - 02.2022
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Upheld high standards of cleanliness, sanitation and service.
  • Arrived on time to customer appointments.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.

Professional Mover

BM Relo
06.2021 - 09.2021
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Completed over 120 jobs by loading boxes and large items, unloading trucks and cleaning job sites.
  • Operated with safety and skill to avoid accidents and delays.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to 1200 kg.

Production Worker

Goodyear
09.2020 - 05.2021
  • Organized work to meet demanding production goals.
  • Resolved issues quickly to maintain productivity goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.

Education

Bachelor of Management Studies -

Wyższa Szkoła Biznesu - National Louis University
Nowy Sącz
09.2026

High School Diploma -

ZS Nr 2
Dębica

Skills

  • Tourism Management
  • Group Oversight
  • Time Management
  • Emergency Response
  • Staff Management
  • Client Relationship Management
  • Team Leadership
  • Documentation expertise
  • Self-Motivated
  • Interpersonal Communication

Certification

  • Administration of network operating systems and computer networks.
  • Installation, commissioning, and maintenance of ICT devices and networks.
  • Customer Service Training - 04/2023-07/2023

Languages

Polish
Native language
English
Advanced
C1
German
Intermediate
B1

Timeline

Short-term Rental Specialist

UPSTAIRS MANAGEMENT
05.2023 - Current

Operations Specialist

SUPERIOR LOGISTICS
04.2022 - Current

Tour Guide

Mr. Shuttle
11.2021 - 02.2022

Taxi Driver

BOLT
10.2021 - 02.2022

Professional Mover

BM Relo
06.2021 - 09.2021

Production Worker

Goodyear
09.2020 - 05.2021

Bachelor of Management Studies -

Wyższa Szkoła Biznesu - National Louis University

High School Diploma -

ZS Nr 2

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Mikołaj Wąsik