Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mikolaj Gontarz

Krakow

Summary

Dynamic Quality Control Specialist with a proven track record at Genpact for enhancing production efficiency and team performance. Leveraged advanced computer skills and a keen attention to detail to initiate process improvements, significantly reducing waste. Excelled in team management, fostering cross-functional collaboration and driving significant quality advancements.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Quality Control Specialist With Swedish

Genpact
08.2024 - 07.2025
  • Served as Quality Control specialist for three markets simultaneously — Swedish, Polish and Danish ensuring alignment with market specific standards and regulations.
  • Developed comprehensive training materials for new team members, increasing overall efficiency within the department.
  • Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Created and maintained several databases to track statistical data.
  • Initiated process improvements that led to reduced waste and increased production efficiency.
  • Conduct internal audits to ensure process compliance and accuracy.
  • Coach team members to improve performance.

Content Moderator With Swedish

Genpact
07.2024 - 08.2024
  • Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
  • Upheld client reputation by promptly addressing any copyright infringement complaints lodged against the platform''s user-generated content.
  • Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
  • Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
  • Maximized operational efficiency within the moderation team via regular refinement of workflows and task distribution strategies based on performance analytics insights acquired over time.

Shift Manager /Retail Sales Associate

Foot Locker
12.2021 - 02.2024
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Optimized shift operations to meet and exceed sales targets without compromising on service quality.
  • Performed Sales

Warehouse Worker

Gomez Fashion Store
02.2021 - 12.2021
  • Working with SAP software
  • Receiving, sorting, and storing merchandise deliveries
  • Maintaining proper warehouse organization
  • Order fulfillment for store customers
  • Monitoring stock levels and reporting shortages or damages

Office and Warehouse Worker

MasterWeld
02.2020 - 06.2020
  • Translating user manuals and website content to Swedish
  • Transport
  • Preparing goods for shipment

Gardener

Crafttech Sverige AB
06.2018 - 09.2018
  • Gardening tasks
  • Transporting gardening equipment to customers
  • Collecting, repairing, and installing robotic lawnmowers

Education

Bachelor of Philology - Norwegian Philology With Elements of Business

Samuel Bogumił Linde College of Foreign Languages
07.2023

High School Diploma -

Vallentuna Gymnasium
07.2018

Skills

  • Internal Audits
  • Documentation Review
  • Non-conformance reporting
  • Technical knowledge
  • Reliability
  • Attention to Detail
  • Commitment
  • Advanced Computer Skills (PC and Mac)
  • Fast Data Entry Skills
  • Team Management
  • Quick Learner
  • Teamwork

Certification

Lean Certificate 1 Star - 09.2024

Languages

Polish
Native language
Swedish
Advanced
C1
English
Advanced
C1
Norwegian
Upper intermediate
B2
Spanish
Elementary
A2

Timeline

Quality Control Specialist With Swedish

Genpact
08.2024 - 07.2025

Content Moderator With Swedish

Genpact
07.2024 - 08.2024

Shift Manager /Retail Sales Associate

Foot Locker
12.2021 - 02.2024

Warehouse Worker

Gomez Fashion Store
02.2021 - 12.2021

Office and Warehouse Worker

MasterWeld
02.2020 - 06.2020

Gardener

Crafttech Sverige AB
06.2018 - 09.2018

High School Diploma -

Vallentuna Gymnasium

Bachelor of Philology - Norwegian Philology With Elements of Business

Samuel Bogumił Linde College of Foreign Languages

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Mikolaj Gontarz