Mikołaj Wróbel
Poznan
Summary
I highly value direct contact with customers in my professional career.
My experience in the commercial sector has taught me how to effectively engage with clients by thoroughly assessing their needs.
My communication skills and ability to build long-term relationships with customers allow me to successfully sell products and services while ensuring high-quality, comprehensive customer service.
Overview
3
3
years of professional experience
Work History
Customer Advisor
Media Expert
10.2024 - Current
- Customer service
- Receiving deliveries
- Product display management
- Sales reporting
- Maintaining cleanliness and order in the electronics store
- Selling products and services
English Language Teacher
Early Stage Spółka Komandytowa Sp. Z O.o.
09.2023 - 08.2024
- Conducting English language classes for children and teenagers
- Preparing educational materials and teaching aids
- Creating lesson plans
Customer Advisor
Media Expert
02.2024 - 07.2024
- Customer service
- Receiving deliveries
- Product display management
- Sales reporting
- Maintaining cleanliness and order in the electronics store
- Selling products and services
Customer Service Agent
Booking.com / Majorel
10.2022 - 01.2024
- Handling customer requests in both Polish and English
- Providing customer support for Booking.com as a Customer Service Representative
- Communicating with clients via three different channels such as phone, email and chat
- Resolving customer issues efficiently
- Knowledge of hotel operational systems
Store Assistant
LEGO Build&Play;
04.2022 - 06.2023
- Customer service
- Processing in-store and online orders
- Handling deliveries
Medical Staff
Certus
11.2021 - 04.2022
- Triage and patient record-keeping at a medical facility
Education
Bachelor's - Computer Science
Collegium Da Vinci
Poznan, Poland06-2028
High School - Medical Profile
Liceum Ogólnokształcące
Drezdenko, Poland06.2020
Skills
- Social Communication
- Corporate Communication
- Good Time Management
- Strong Interpersonal Skills
- Category B Driver's License
- Proficiency in MS Office
- Internet Technologies
- Adobe Photoshop
- Adobe Illustrator
- Teaching
- Complaint resolution
Personal Information
Date of Birth: 06/26/00
Hobbies and Interests
- Graphic Design
- Travel
- New Technologies
- Art
- Psychology
- Personal Development
Languages
Polish
Native language
English
Advanced
C1
Timeline
Customer Advisor
Media Expert
10.2024 - Current
Customer Advisor
Media Expert
02.2024 - 07.2024
English Language Teacher
Early Stage Spółka Komandytowa Sp. Z O.o.
09.2023 - 08.2024
Customer Service Agent
Booking.com / Majorel
10.2022 - 01.2024
Store Assistant
LEGO Build&Play;
04.2022 - 06.2023
Medical Staff
Certus
11.2021 - 04.2022
Bachelor's - Computer Science
Collegium Da Vinci
High School - Medical Profile
Liceum Ogólnokształcące
Similar Profiles
Cezary UrbańskiCezary Urbański
Seller at Media ExpertSeller at Media Expert
Radosław RuteckiRadosław Rutecki
Hub Coordinator at TERG S.A. - Media ExpertHub Coordinator at TERG S.A. - Media Expert
Nathan ShepherdNathan Shepherd
Tile Apprentice at Expert TileTile Apprentice at Expert Tile