Microsoft office
Mintesnot Mekuria
Student
Poznan,30
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Haile Resort
Hawassa , Ethiopia
10.2017 - 03.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided ongoing guest service.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor - International Business Management
University of Commerce And Service
Poznan 10.2019 - 06.2022
Skills
Report preparation
undefinedSoftware
Excel
Timeline
Bachelor - International Business Management
University of Commerce And Service
10.2019 - 06.2022
Customer Service Representative
Haile Resort
10.2017 - 03.2019
Similar Profiles
David GarrisDavid Garris
Process Supervisor at Oceana Gold Haile OperationsProcess Supervisor at Oceana Gold Haile Operations
Robert ChristianRobert Christian
Surface Miner and Heavy Equipment Operator at Oceana Haile Gold MineSurface Miner and Heavy Equipment Operator at Oceana Haile Gold Mine
Daniel OrdonezDaniel Ordonez
Head Custodian at Manatee County School District/Haile Middle SchoolHead Custodian at Manatee County School District/Haile Middle School
Carl CookeCarl Cooke
Youth Support Worker at Bespoke GuardiansYouth Support Worker at Bespoke Guardians
Muyang LiMuyang Li
Researcher at Poznan University of Medical SciencesResearcher at Poznan University of Medical Sciences