Miradil Seyidli

For the past three years, I have been working in customer service roles, supporting customers through phone, email, live chat, and face-to-face communication.
During this time, I developed strong skills in problem-solving, complaint handling, and maintaining high standards of customer satisfaction.

I am experienced in managing a high volume of customer inquiries daily, ensuring that each case is handled professionally and efficiently.
Whether assisting with billing issues, service inquiries, or technical support, I always focus on active listening, clear communication, and finding the best solution for the customer.

I am proficient in using CRM systems such as Salesforce and Zendesk to track interactions, manage follow-ups, and maintain detailed customer records.
I am also comfortable working in fast-paced environments, multitasking across multiple communication channels without compromising quality.

Additionally, I have worked closely with sales and technical teams to resolve more complex issues, ensuring a seamless experience for customers.
Building positive relationships, resolving concerns effectively, and contributing to team success are key parts of how I approach my work every day.

• Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
• Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.