Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Mirfozil Gofurjonov

Mirfozil Gofurjonov

Warszawa
The way to get started is to quit talking and begin doing.
Walt Disney

Summary

Service-oriented Customer Support Representative with 3+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Overview

5
5
years of professional experience

Work History

Customer Support Representative

Kundalik
Tashkent
08.2021 - 08.2023
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
  • Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.

Technical Support

IMe
Tashkent
06.2018 - 06.2021
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Education

Bachelor of Science - Computer Science

University of Economics And Human Sciences Warsaw, Warsaw, Poland

High School Diploma -

44 Specialized Public Secondary Schools, Andijan, Uzbekistan
07.2021

Skills

  • Customer Service Excellence
  • Selling Skills
  • Loyalty Programs
  • Google Docs
  • Software and Hardware Issues
  • Hardware Components
  • Computer Hardware Knowledge
  • Help Desk Support

Languages

Uzbek
Native language
English
Upper intermediate
B2
Polish
Beginner
A1
Russian
Beginner
A1
German
Beginner
A1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Support Representative - Kundalik
08.2021 - 08.2023
Technical Support - IMe
06.2018 - 06.2021
University of Economics And Human Sciences Warsaw - Bachelor of Science, Computer Science
44 Specialized Public Secondary Schools - High School Diploma,

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Mirfozil Gofurjonov