Miriam Zaranek
Wołczkowo
Summary
Experienced with providing outstanding guest service in hospitality setting. Utilizes strong interpersonal skills to ensure welcoming and efficient dining experience. Track record of maintaining collaborative and adaptable approach to meet dynamic customer needs. Professional hospitality expert with strong background in delivering exceptional customer service in high-paced environments. Adept at managing diverse tasks, ensuring guest satisfaction, and maintaining high standards of cleanliness and efficiency. Skilled in team collaboration and adapting to changing needs, with focus on achieving results and reliability. Hospitality professional with robust experience in delivering top-notch service in fast-paced environment. Known for strong focus on teamwork and achieving high levels of guest satisfaction. Reliable and adaptable, bringing excellent communication and interpersonal skills to table.
Overview
10
10
years of professional experience
Work History
Hotel Waiter/bartender
Lido Di Park
07.2024 - Current
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Assisted in menu development by providing feedback on popular dishes and suggesting seasonal specials based on guest preferences.
Hotel Waiter
Grand Park Hotel
01.2024 - 05.2024
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
Waiter
Restauracja "orro"
01.2023 - 12.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Waiter
Restauracja "Promenada"
03.2021 - 12.2022
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Waiter
Restauracja "Unagi Sushi"
04.2019 - 02.2021
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Promoted specials or upsold items to increase average check amount.
Waiter
Restauracja "Old West"
06.2018 - 03.2019
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Head Waiter
Restauracja "Wild West"
06.2017 - 05.2018
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Greeted new customers, discussed specials, and took drink orders.
- Managed food resources, memorized orders, and coordinated customer service.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
Waiter
Restauracja "Kenko Sushi"
10.2016 - 06.2017
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Coffee Barista
Kawiarnia "Koch"
12.2014 - 09.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Controlled line and crowd with quick, efficient service.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
Education
No Degree - Technik Dentystyczny
Studium Medyczne Dental Service
Szczecin01.2018
High School Diploma -
Liceum Ogólnokształczace Towarzystwa Salezjańskieg
Szczecin, Poland04.2014
Skills
Cleanliness
Reservation Management
Table Setting
Food presentation
Foreign Language
Wine pairing
Multi-tasking skills
Professional Attitude
Dessert Preparation
Customer Service
Time Management
Food and beverage pairings
Dance
As a hobby, I has been practicing pole dancing for 5 years.
Languages
Polish
Native language
English
Intermediate
B1
German
Elementary
A2
Timeline
Hotel Waiter/bartender
Lido Di Park
07.2024 - Current
Hotel Waiter
Grand Park Hotel
01.2024 - 05.2024
Waiter
Restauracja "orro"
01.2023 - 12.2023
Waiter
Restauracja "Promenada"
03.2021 - 12.2022
Waiter
Restauracja "Unagi Sushi"
04.2019 - 02.2021
Waiter
Restauracja "Old West"
06.2018 - 03.2019
Head Waiter
Restauracja "Wild West"
06.2017 - 05.2018
Waiter
Restauracja "Kenko Sushi"
10.2016 - 06.2017
Coffee Barista
Kawiarnia "Koch"
12.2014 - 09.2016
No Degree - Technik Dentystyczny
Studium Medyczne Dental Service
High School Diploma -
Liceum Ogólnokształczace Towarzystwa Salezjańskieg
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