Mirranda Naison
TORUN
Summary
Results-driven Business Management graduate with exceptional analytical abilities and a keen eye for streamlining processes. Proven track record of effectively supporting teams in delivering high-quality projects within specified timelines. Committed to achieving organizational objectives and elevating stakeholder satisfaction through strategic initiatives. Enthusiastic about cultivating a positive company reputation and eager to bring skills to a collaborative team in a fast-paced business environment.
Overview
8
8
years of professional experience
Work History
Warehouse
RUN-CHŁODNIA WE WŁOCŁAWKU
10.2024 - 12.2024
- Sorting and packing vegetables, fruits, and herbs
Customer Service Representative
CWT Warsaw
01.2024 - 08.2024
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Used Salesforce, Jira and other Onboarding tools for recording customer cases
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
Customer Service Representative
Gracious Medicals Private Limited Company
04.2020 - 12.2022
- Process orders via email or phone
- Check data accuracy in orders and invoices
- Contact clients to obtain missing information or answer queries
- Liaise with the Logistics department to ensure timely deliveries
- Maintain and update sales and customer records
Intern
Reserve Bank of Zimbabwe
03.2017 - 02.2018
- Policy Research, Modeling and Publications
- Domestic Statistics and Analysis
- International Economics
- Compiling the BOP Statistics.
Education
Bachelor of Science Honors Degree - Business Management and Entrepreneurship
CUT
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Powislanska Szkola Wyzsza
Skills
- Computer literate
- Ability to work under pressure
- Openness to feedback
- Good communication skills
- Good intellectual ability and objective analytical skills
- Highly self-motivated and focused individual
- Meticulous attention to detail
- Honest
References
Available upon request.
Languages
English
Bilingual or Proficient (C2)
Timeline
Warehouse
RUN-CHŁODNIA WE WŁOCŁAWKU
10.2024 - 12.2024
Customer Service Representative
CWT Warsaw
01.2024 - 08.2024
Customer Service Representative
Gracious Medicals Private Limited Company
04.2020 - 12.2022
Intern
Reserve Bank of Zimbabwe
03.2017 - 02.2018
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Powislanska Szkola Wyzsza
Bachelor of Science Honors Degree - Business Management and Entrepreneurship
CUT
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