Summary
Overview
Work History
Education
Skills
Declaration
Timeline
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Mitul Patel

Goralska 6/18 , 01-114 ,Warsaw,

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience
6
6
years of post-secondary education

Work History

Data Analyst Trainee

Techno purple
Mumbai
09.2018 - 01.2019
  • Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers.
  • Identified, analyzed and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts.
  • Interacted with clients for technical requests to understand business requirements in different project lifecycle phases.
  • Presented reports to clients and teammates regarding project progress and results.

Customer Service Representative

Convergys
Mumbai
03.2018 - 08.2018
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Master's - Computer Engineering

Akademia Finansow I Biznesu Vistula
Warsaw,poland
02.2019 - 10.2020

Bachelor - Information Technology

K.j.somaiya College of Engineering
Mumbai,India
09.2014 - 09.2018

Skills

Troubleshooting

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Declaration

"I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)”.

Timeline

Master's - Computer Engineering

Akademia Finansow I Biznesu Vistula
02.2019 - 10.2020

Data Analyst Trainee

Techno purple
09.2018 - 01.2019

Customer Service Representative

Convergys
03.2018 - 08.2018

Bachelor - Information Technology

K.j.somaiya College of Engineering
09.2014 - 09.2018

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Mitul Patel