Summary
Work History
Education
Skills
Languages
Volunteer Experience
Hobbies and Interests
Timeline
Generic
Maria Rakowska

Maria Rakowska

Warsaw

Summary

Student bringing skills in communication, active listening, language skills and analytical problem-solving skills. Enhanced customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Able to express their own opinion, and when in doubt, not afraid to ask questions. Open to different opportunities and new challenges.

Work History

Customer Advisor

Pako Lorente
03.2024 - 07.2024

This position required time management skills and handling multiple customer interactions simultaneously while maintaining a high level of service quality. While working in this position, I:

  • Guided customers through product selection (men's fashion, for example, suits), offering tailored recommendations based on individual needs.
  • Supported sales efforts by providing accurate information about products or services that matched customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Enhanced productivity levels by anticipating needs and delivering support.

Education

Bachelor of Social Science - International Relations

Warsaw University
Warsaw, Poland
06.2025

Skills

  • adaptability
  • planning skills
  • responsibility
  • assertiveness
  • self-control and resistance to stress
  • accuracy and attention to detail
  • independence
  • ability to persuade
  • knowledge of MS Office
  • problem-solving abilities
  • category B driving license
  • teamwork and collaboration

Languages

Polish
Native language
English
Advanced
C1
German
Upper intermediate
B2
Russian
Intermediate
B1
Ukrainian
Upper intermediate
B2

Volunteer Experience

Biblioteka Publiczna w Dzielnicy Włochy Warsaw

Hobbies and Interests

international and foreign economic policy, public finances, long-distance running, acting and film

Timeline

Customer Advisor

Pako Lorente
03.2024 - 07.2024

Bachelor of Social Science - International Relations

Warsaw University
Maria Rakowska