Moaaz Mostafa

• Led the global communication strategy for GSK's Payroll Transformation Project, ensuring consistent messaging and engagement across multiple regions and diverse stakeholders.
• Spearheaded change management initiatives, including the development and execution of comprehensive change plans to facilitate smooth transitions and adoption of the new payroll systems.
• Established and refined global processes by analyzing current (As-Is) workflows and developing improved (To-Be) processes to ensure efficiency and compliance.
• Created, implemented, and maintained Work Instructions (WIs) and Standard Operating Procedures (SOPs) to standardize payroll operations globally.
• Developed and managed comprehensive knowledge management frameworks to capture, share, and leverage best practices and insights, resulting in enhanced efficiency and reduced operational risks.
• Collaborated with cross-functional teams, including HR, IT, and regional managers, to ensure alignment and support throughout the project lifecycle.
• Designed and delivered targeted training programs and resources to upskill employees and enhance their understanding of the new payroll processes and tools.
• Monitored and analyzed project progress, identifying potential risks and implementing proactive solutions to mitigate issues.
• Acted as the primary point of contact for internal and external communications related to the payroll transformation, maintaining transparency and fostering trust among stakeholders.

Key Achievements:

• Successfully increased stakeholder engagement and awareness by 30% through strategic communication campaigns.
• Drove the successful go-live for payroll transformation in multiple countries, ensuring operational readiness and minimal disruption.
• Improved overall project efficiency by 20% through effective knowledge sharing and change management practices.
• Reduced resistance to change by implementing a structured change management approach, leading to a smoother transition and higher adoption rates.

• As a Lead Education Architect I am involved in every major Blue Yonder software implementation project starting from pre planning of the roll out, through collecting business requirements, alignments and agreements with the clients, build and testing of the system, managing changes, providing trainings and securing knowledge transfer during go live and after go live support.
• Key clients I have been working with: Rolex, Audemars Piguet, Distell, Leonardo Aerospace, Maxim Integrated, Texas Instruments, Medtronic
• Responsible for product release and roadmap planning activities
• Establishing technical leadership in Software education sector (Enterprise Supply Planning, Master Planning and Luminate), which includes education implementation projects.
• Responsible for gathering and documenting Clients' system requirements ensuring that the product team backlogs are refined and well understood, tasks are handled timely and configuration is set up to the highest standards and quality.
• Performing coaching and guidance to clients on strategy, technology that can improve their readiness and accelerate adoption.

• Subject matter expert (SME) and Key User in support of Demand, Distribution Planning content and virtual environment development.
• Coordinating implementation of the functionality by working directly with multiple development teams
• Conducting necessary customer discovery and pre-work to ensure customer expectations are met.
• Designing, preparing, organizing, and delivering solution-specific training for Clients, Partners, and Employees.
• Solution end to end testing with stakeholders and development teams in order to ensure integrated solutions are working as expected and meeting all business requirements.

• Managed high performing team (15 to 20 members) of E2E supply chain and customer service agents.
• Managed SLA & KPI's, ensuring deliverables are exceeded, service targets are met, and revenue is achieved.
• Provided leadership, support, and development to members of team and focused on strengths of team members that drive optimum performance.
• Oversaw and managed day-to-day operation and workflow of team in organized and efficient manner.
• Acted as point of referral for complex and escalated queries and on daily contact with clients, Stakeholders and Planners.

• Drove optimal retail in-stock and inventory of supply to maximize revenue opportunities, ensuring on-shelf presence and mitigating returns exposure.
• Ensured that customer and key Channel metrics are understood and actioned accordingly, including root cause investigation, and leading cross-team efforts necessary to drive improvement.
• Set out proactive, data-oriented communication to key partners and customers.
• Responsible for overseeing retailer compliance to agreed Terms and Conditions and as necessary, weighing in on Supply Chain aspects of new contract negotiations.

• Collaborating with the country Channel Manager to deliver best in class service to Customers and Sales Team.
• Creating and managing 'virtual account teams' between the sales teams and operations team in all DC locations.
• Managing issue resolution with customers including co-ordination and closure of short term and long-term corrective actions.
• Driving corrective action where service levels are not being met.
• Managing all subsidiary escalations through to closure and providing end to end Query management.
• Increased revenue growth by identifying new business opportunities and expanding existing client relationships.

• Worked with sales team to collaboratively reach targets, consistently meeting, or exceeding personal quotas.
• Met with customers to provide information about available products and policies.
• Provided expert advice on policy renewals, taking into account any changes in the client''s business operations or risk exposure levels since the last review period.
• Managed a diverse portfolio of accounts, effectively balancing workloads while maintaining high-quality service delivery standards.

• Assessed manufacturing processes and recommended improvements to increase productivity.
• Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
• Communicated roadmaps; internal and externally.
• Incorporated feedback received through Product management leadership, customer interactions, partners, and internal teams to identify ways to enrich product quality.
• Devised and administered cost control initiatives saving.
• Devised and administered cost control initiatives saving.

• Provided primary customer support to internal and external customers.
• Answered product and service questions, suggesting other offerings to attract potential customers.

• Interpreted blueprints and technical drawings to analyze upcoming projects, designed mechanical drawings and machine designs using AutoCAD and Revit.
• Collaborated with cross-functional teams to ensure seamless integration of engineering designs into final products.