Summary
Overview
Work history
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Modestus Ezeh

lodz

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work history

Customer Service Representative

Capita
lodz, Poland
2022.09 - 2022.11
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Processed inbound customer calls, providing information on service or product upgrades

Sales Representative

Jane Asika Limited
Onitsha, Anambra, Nigeria
2017.08 - 2020.08
  • Collected and processed payments.
  • Utilised various sales techniques to develop relationships with customers and drive sales.
  • Accounted for all inventory and ordered new stock.
  • Set up appointments with potential and current customers to discuss new products and services.
  • Built lasting relationships with clients through customer service interactions.
  • Contacted satisfied customers to offer additional services.

Legal Intern

Deus Gratia law firm
Onitsha , Anambra,Nigeria
2015.01 - 2017.07
  • Shadowed lawyers to understand workloads, case management and network development.
  • Maintained working understanding of current laws and legal processes, continuously striving to develop professional knowledge.
  • Documented advice and casework using case management system.
  • Interviewed clients and witnesses in preparation for hearings.
  • Worked independently with minimal supervision after completing initial training.
  • Conducted legal research and drafted official documentation.

Education

Bachelor of Law - law

Imo State University
Owerri,Nigeria
2014.09 - 2019.08

Master of Science - International and Political Studies

University of Lodz
Poland
2022.10 -

Skills

  • Sales enquiry handling
  • Telesales techniques
  • Sales negotiating
  • Outstanding customer service
  • Adaptive team player
  • Problem solver
  • Excel proficiency
  • customer relations
  • Microsoft Office

Languages

English
Proficient (C2)

Timeline

Master of Science - International and Political Studies

University of Lodz
2022.10 -

Customer Service Representative

Capita
2022.09 - 2022.11

Sales Representative

Jane Asika Limited
2017.08 - 2020.08

Legal Intern

Deus Gratia law firm
2015.01 - 2017.07

Bachelor of Law - law

Imo State University
2014.09 - 2019.08
Modestus Ezeh