Modestus Ezeh
lodz
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Representative
Capita
lodz, Poland
09.2022 - 11.2022
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Processed inbound customer calls, providing information on service or product upgrades
Sales Representative
Jane Asika Limited
Onitsha, Anambra, Nigeria
08.2017 - 08.2020
- Collected and processed payments.
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Accounted for all inventory and ordered new stock.
- Set up appointments with potential and current customers to discuss new products and services.
- Built lasting relationships with clients through customer service interactions.
- Contacted satisfied customers to offer additional services.
Legal Intern
Deus Gratia law firm
Onitsha , Anambra,Nigeria
01.2015 - 07.2017
- Shadowed lawyers to understand workloads, case management and network development.
- Maintained working understanding of current laws and legal processes, continuously striving to develop professional knowledge.
- Documented advice and casework using case management system.
- Interviewed clients and witnesses in preparation for hearings.
- Worked independently with minimal supervision after completing initial training.
- Conducted legal research and drafted official documentation.
Education
Bachelor of Law - law
Imo State University
Owerri,Nigeria 09.2014 - 08.2019
Master of Science - International and Political Studies
University of Lodz
Poland 10.2022 -
Skills
- Sales enquiry handling
- Telesales techniques
- Sales negotiating
- Outstanding customer service
- Adaptive team player
- Problem solver
- Excel proficiency
- customer relations
- Microsoft Office
Languages
English
Proficient (C2)
Timeline
Master of Science - International and Political Studies
University of Lodz
10.2022 -
Customer Service Representative
Capita
09.2022 - 11.2022
Sales Representative
Jane Asika Limited
08.2017 - 08.2020
Legal Intern
Deus Gratia law firm
01.2015 - 07.2017
Bachelor of Law - law
Imo State University
09.2014 - 08.2019
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