Mohamad Elsabeh
Summary
Dynamic Sales Specialist with extensive customer service experience, skilled at driving revenue growth while ensuring exceptional customer satisfaction. Proficient in communication, negotiation, relationship-building, and promoting services to meet diverse customer needs. Experienced in resolving inquiries, providing tailored solutions, and enhancing the overall customer experience. I am extremely eager to continue growing and expanding my knowledge and expertise in this field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Noon
03.2020 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Representative
Suplift
07.2021 - 08.2022
- Exceeded sales targets by proactively promoting events and engaging with customers.
- Personalized event recommendations to clients, driving high satisfaction and repeat business.
- Fostered lasting client relationships, driving repeat sales and customer loyalty.
- Collaborated with teams to ensure smooth event execution and exceptional customer experience.
Retail Sales Associate
BlackBox
07.2023 - 10.2023
- Communicated effectively with customers, providing detailed information and answering questions to ensure they were well-informed.
- Persuaded and convinced customers to purchase products by highlighting features, benefits, and exclusive offers.
- Recommended the best product options tailored to customer needs and preferences, enhancing overall sales.
- Ensured customer satisfaction by addressing concerns, resolving issues, and delivering a positive shopping experience.
Education
BBA - Business Management
Warsaw University of Business
Warsaw, Poland02-2027
Skills
- Interpersonal Skills
- Proficiency in MS Office
- Sales
- Operational Skills
- Technical Skills
- Negotiation tactics
- Marketing
- Quick Learner
- Convincing
Languages
Arabic
Native language
English
Proficient
C2
Certification
Volunteer, Warsaw
Medical University of Warsaw
- Representing my country
- Creating and Distributing
- Coordinating Distribution of Goods
- Event Setup and Design
Timeline
Retail Sales Associate
BlackBox
07.2023 - 10.2023
Sales Representative
Suplift
07.2021 - 08.2022
Customer Service Representative
Noon
03.2020 - 05.2021
BBA - Business Management
Warsaw University of Business
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