Mohamad Elsabeh
Summary
Dynamic Sales Specialist with extensive customer service experience, skilled at driving revenue growth while ensuring exceptional customer satisfaction. Proficient in communication, negotiation, relationship-building, and promoting services to meet diverse customer needs. Experienced in resolving inquiries, providing tailored solutions, and enhancing the overall customer experience. I am extremely eager to continue growing and expanding my knowledge and expertise in this field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Noon
2020.03 - 2021.05
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Representative
Suplift
2021.07 - 2022.08
- Exceeded sales targets by proactively promoting events and engaging with customers.
- Personalized event recommendations to clients, driving high satisfaction and repeat business.
- Fostered lasting client relationships, driving repeat sales and customer loyalty.
- Collaborated with teams to ensure smooth event execution and exceptional customer experience.
Retail Sales Associate
BlackBox
2023.07 - 2023.10
- Communicated effectively with customers, providing detailed information and answering questions to ensure they were well-informed.
- Persuaded and convinced customers to purchase products by highlighting features, benefits, and exclusive offers.
- Recommended the best product options tailored to customer needs and preferences, enhancing overall sales.
- Ensured customer satisfaction by addressing concerns, resolving issues, and delivering a positive shopping experience.
Education
BBA - Business Management
Warsaw University of Business
Warsaw, Poland2027-02
Skills
- Interpersonal Skills
- Proficiency in MS Office
- Sales
- Operational Skills
- Technical Skills
- Negotiation tactics
- Marketing
- Quick Learner
- Convincing
Languages
Arabic
Native language
English
Proficient
C2
Certification
Volunteer, Warsaw
Medical University of Warsaw
- Representing my country
- Creating and Distributing
- Coordinating Distribution of Goods
- Event Setup and Design
Timeline
Retail Sales Associate
BlackBox
2023.07 - 2023.10
Sales Representative
Suplift
2021.07 - 2022.08
Customer Service Representative
Noon
2020.03 - 2021.05
BBA - Business Management
Warsaw University of Business