MOHAMED ALI
Rzeszów
Summary
Personal Summary: I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using my own initiative. I am able to work well under pressure and adhere to strict deadlines.
Overview
22
22
years of professional experience
Work History
International Sales Manager
Weldoro Textile
10.2023 - Current
- Retained [Number]% of clients and brought in [Number] new clients resulting in increased revenue and improved customer satisfaction scores.
- Traveled from [Location] to [Location] to reach customers in international markets.
- Improved sales techniques and made sales pitches to [Number] potential clients per quarter.
- Documented transactions and managed high-value accounts using [Software].
- Developed relationships with clients and potential clients to improve business growth.
- Collaborated with Regional Sales Managers to make strategic sales decisions.
Team Leader Operations
Concentrix
08.2023 - Current
- Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
- Kept team activities in compliance with safety, regulatory and environmental guidelines.
- Helped set and manage objectives for quality, productivity and compliance.
- Set schedules and oversaw daily workflow.
- Trained, coached and managed Number-person team of Type and Type professionals.
- Produced detailed reports outlining performance against benchmarks.
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
School Manager&English Tutor
Bravo School-British
02.2017 - 08.2023
- I am responsible for teaching various groups of students, conducting conversations, creating materials and translating grammatical matters
- In addition, I manage the marketing and promotion of the School in the social media, I am responsible for customer relations and the organization of the schedule of the other lecturers
- If any problems arise, I solve them on an ongoing basis, and through the creation and implementation of a system of quality in the conduct of classes at the same time unifying the teaching system aimed at communication, the effects are visible and the number of satisfied customers is constantly growing.
- Monitored student progress and provided timely feedback on performance reports to assist with goal-setting.
- Tutored Number students per week in private sessions using detailed lesson plans.
- Tutored math students of all ages and abilities, from elementary school to college level.
- Created personalized lesson plans to meet needs of diverse learners.
Manager - Training & Quality
G2A
05.2015 - 01.2017
- Were to understand the customer's expectations and needs for the product, develop quality control processes, and supervise employees and monitor their performance
- Evaluating internal processes by providing feedback during monthly sessions with my dedicated team
- Liaising with customers and collecting feedback for customer service
- My other role in the company was to conduct soft skills training for customer service staff members, as well as author monthly reports on the level of customer service among service staff members
- When I joined the company I was a
- Customer Service Specialist dealing with customers enquiries, complaints through emails, chats and tickets.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
Senior Customer Service Specialist
Qatar Airways Wroclaw
01.2014 - 04.2015
- My responsibilities included answering customer calls, writing emails, dealing with complaints, using the "Amadeus" system to reserve flights for customers from all over the world, I was also assigned supervisory duties providing training for new employees, and back office tasks are familiar to me.
Second Mate ,supervisor
AEG
06.2012 - 12.2014
- Thames Clippers London, Europe, Ticketing on board, customer service care as dealing with complaints and providing information, ensuring passengers safety
Senior Customer Support
Harrods
01.2010 - 05.2012
- Sales and, I was part of a world-class, service-focused team that delivers a bespoke experience for every
- Customer.
Senior Cabin Crew Member
Midwest Airline
09.2002 - 12.2009
- Holding a license for Boeing 737 and Airbus a320, 6 years of experience as a Senior Cabin crew member responsible for safety and customer care.
Education
Bachelor Of Business Administration - Business Management
Fortjonses University
2014
Bachelor Degree - Art and Sociology
En Sams University
2003
Additional Information
- Additional Skills: , Polish Driving License PowerBoat Level II Licence Portsmouth Academy Holder of a license for Boeing 737 Holder of a license for Airbus a32
Languages
Arabic
Native language
English
Proficient
C2
Polish
Intermediate
B1
Timeline
International Sales Manager
Weldoro Textile
10.2023 - Current
Team Leader Operations
Concentrix
08.2023 - Current
School Manager&English Tutor
Bravo School-British
02.2017 - 08.2023
Manager - Training & Quality
G2A
05.2015 - 01.2017
Senior Customer Service Specialist
Qatar Airways Wroclaw
01.2014 - 04.2015
Second Mate ,supervisor
AEG
06.2012 - 12.2014
Senior Customer Support
Harrods
01.2010 - 05.2012
Senior Cabin Crew Member
Midwest Airline
09.2002 - 12.2009
Bachelor Degree - Art and Sociology
En Sams University
Bachelor Of Business Administration - Business Management
Fortjonses University
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