Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mohamed Lamine Djelaibia

Katowice

Summary

Motivated junior customer service representative with strong communication and problem-solving skills. Experienced in resolving customer issues quickly to ensure satisfaction. Seeking to contribute to a customer-focused team and continue professional growth.

Experienced with diagnosing and resolving technical issues in timely manner. Utilizes excellent communication skills to understand user needs and provide effective solutions. Knowledge of various IT systems and track record of maintaining high user satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Service Desk Analyst

Capgemini
12.2024 - Current
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
  • Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
  • Reduced ticket resolution times with thorough troubleshooting and effective communication skills.

Content Creator

Own Vlog, Online
06.2016 - Current
  • Create engaging written, visual, and video content tailored to target audiences.
  • Collaborate with teams to develop content strategies that align with brand goals.
  • Conduct research on industry trends to inform content ideas and ensure relevance.
  • Monitor content performance and adjust strategies to improve engagement and reach.

Customer Care Advisor

Alma Products, Boumerdès
10.2022 - 09.2024
  • Identify potential clients through research and initiate contact to generate leads.
  • Track and follow up on shipments, providing clients with real-time updates and resolving delays.
  • Address client concerns and resolve issues promptly to ensure a smooth customer experience.
  • Maintain strong client relationships by proactively addressing their needs and ensuring satisfaction.

Customer Services and Support

TLC, Boumerdès
05.2021 - 04.2022
  • Respond to customer inquiries via phone, email, or chat, providing accurate and timely information.
  • Resolve customer complaints and issues by troubleshooting and escalating when necessary.
  • Maintain detailed records of customer interactions and follow-up actions to ensure service continuity.
  • Collaborate with internal teams to ensure efficient handling of customer requests and improve service processes.

Education

Literature and foreign languages English Major

Université De M'Hamed Bougara
Boumerdes.
09.2024

Bachelor - International Business trade and Marketing

Akademia WSB
Katowice, SL
03-2028

Skills

  • Basic SAP experience managing
  • Ability to work in fast-paced environments
  • Attention to detail and organization
  • Time management and multitasking
  • Conflict resolution and complaint handling
  • Customer relationship management (CRM) proficiency
  • Empathy and active listening
  • Excellent verbal and written communication
  • Remote technical support
  • Incident management
  • Network troubleshooting
  • Remote support
  • Client relations
  • Software support
  • System administration
  • Performance assessment

Languages

Spanish
Arabic
English
French

Timeline

Service Desk Analyst

Capgemini
12.2024 - Current

Customer Care Advisor

Alma Products, Boumerdès
10.2022 - 09.2024

Customer Services and Support

TLC, Boumerdès
05.2021 - 04.2022

Content Creator

Own Vlog, Online
06.2016 - Current

Literature and foreign languages English Major

Université De M'Hamed Bougara

Bachelor - International Business trade and Marketing

Akademia WSB

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Mohamed Lamine Djelaibia