Mohamed Mehouachi
Kraków
Summary
I have extensive customer service and technical support experience for 4 years. To pursue a highly rewarding career, seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Taxi Driver
Uber/Bolt
11.2022 - 09.2024
- Complied with all applicable traffic laws, rules and regulations to ensure a safe and pleasant ride
Content Moderator (Junior Data Reviewer)
Accenture
04.2022 - 08.2022
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
- Participating in process improvement initiatives that improve quality and efficiency of work
- Participate in continuous training programs and work-group discussions for optimal development in the role
- Engaging in conversation around socially sensitive topics with the purpose of keeping our communities safe
Service Desk Agent
Fujitsu Technology Solutions
01.2020 - 07.2020
- Perform 1st line diagnosis and resolution – Working with SAP system
- Receive, log, classify and prioritize incidents and RfS calls
- Route incidents and RfS calls to appropriate resolver groups and progress to closure with users
- Registering problems
- Giving information about complaints status
- Sustaining excellent relationship with clients
Quality Control
The National Society of Food Productions (ACN)
10.2017 - 08.2019
- Monitoring quality of finished products during production, bagging and bulk delivery (avoid cross-contamination between batches)
- Maintain, control and respect good practices of hygiene
Education
Notional Certificate -
Accounting Sciences
Baccalaureate -
University of Accounting Sciences
10.2014
Skills
- Critical thinking and problem solving
- Teamwork
- Ability to Work Under Pressure
- Communication Skills
- Customer Service
- Communication
- Computer Skills
- Fast Learner
- Patience and Tolerance
Languages
Arabic
English
French
Polish
References
I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process.
Hobbies and Interests
- Sports
- Travel
Personal Information
- Date of Birth: 08/15/94
- Nationality: Tunisia
- Driving License: Cat B
Certification
Microsoft Outlook /Assyst /SAP/ Triole/ OSMQ/ ITSM/AD/VPN
Advanced Written Communication
Timeline
Taxi Driver
Uber/Bolt
11.2022 - 09.2024
Content Moderator (Junior Data Reviewer)
Accenture
04.2022 - 08.2022
Service Desk Agent
Fujitsu Technology Solutions
01.2020 - 07.2020
Quality Control
The National Society of Food Productions (ACN)
10.2017 - 08.2019
Baccalaureate -
University of Accounting Sciences
Microsoft Outlook /Assyst /SAP/ Triole/ OSMQ/ ITSM/AD/VPN
Advanced Written Communication
Notional Certificate -
Accounting Sciences
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