Mohamed Sabet
Pharmacist
Summary
A versatile professional with exceptional organizational skills, and strong interpersonal communication ability. people-oriented and dependable professional with seven years of experience in customer service in various fields. I am eager to contribute my expertise to drive results and enhance customer and candidate satisfaction. I also have a work permit, and I am ready to work.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
8
8
Certifications
4
4
Languages
Work History
Customer Service Representative
Foundever
10.2023 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Contributed positively to the team dynamic by offering assistance to colleagues when needed and celebrating their successes.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
Online English Teacher
Vitas Language School
07.2022 - Current
- Monitored student progress through regular assessments, providing constructive feedback to ensure continuous improvement.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Utilized multimedia resources to enhance lessons and reinforce key concepts for better retention of knowledge.
Hotel Service Attendant
Radisson Blu Hotel
06.2023 - 11.2023
- Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
- Maintained inventory levels, effectively reducing waste and minimizing costs.
- Collaborated with team members to improve overall service efficiency and achieve shared goals.
- Provide exceptional Customer Service by addressing guest requests and inquiries Professionally and Promptly
International Student Recruitment Manager
Vitas Language School
01.2023 - 06.2023
- Facilitated the enrollment process for prospective students, providing expert guidance and promptly addressing inquiries.
- Formulated and implemented a comprehensive recruitment strategy specifically targeting foreign students interested in learning the Polish language.
- Utilized a multifaceted approach in the project, assuming the roles of a seasoned marketer responsible for campaign development, a recruiter offering detailed information on various courses, and a dedicated customer service representative handling phone calls and messages.
- Demonstrated agility in analyzing recruitment data to identify trends and recognize opportunities for continual program enhancement.
Customer Service Representative
Vodafone(EG)
11.2020 - 11.2022
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Former shift manager
Issam Pharmacies
01.2019 - 08.2020
- Overseeing regulatory compliance for pharmaceuticals
- Attending to customer inquiries and needs via effective customer service.
- Collaborating with the management team to formulate.
- Enduring commercial strategies.
- Proposing budgets and enhancements derived from the aforementioned duties.
Education
Master of Science - Digital Chemistry
University of Gdansk
Gdansk, Poland 04.2023 - Current
Master of Science - Pharmacy
Lviv National Medical University
L'viv, Ukraine 04.2016 - 04.2020
Skills
Critical thinkingundefined
Certification
Foundations: Data, Data, Everywhere (Coursera) - https://coursera.org/share/ad236815542ae87e1f673fa8dfaa501f
Volunteer History
- European Solidarity Corps (ESC), Kwidzyn, Poland, 11/2021, 11/2022
- Erasmus+, Stratoni, Chalki diki, Greece, 08/2022, 09/2022
References
PROVIDED UPON REQUEST.
I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
Timeline
Customer Service Representative
Foundever
10.2023 - Current
Hotel Service Attendant
Radisson Blu Hotel
06.2023 - 11.2023
Master of Science - Digital Chemistry
University of Gdansk
04.2023 - Current
International Student Recruitment Manager
Vitas Language School
01.2023 - 06.2023
Online English Teacher
Vitas Language School
07.2022 - Current
Customer Service Representative
Vodafone(EG)
11.2020 - 11.2022
Former shift manager
Issam Pharmacies
01.2019 - 08.2020
Master of Science - Pharmacy
Lviv National Medical University
04.2016 - 04.2020
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