Mohamed Baba Diarra
Warsaw
Summary
I offer an extensive background of success in field of management and dealing with customers, motivated professional adept at building productive relationships, resolving complex issues and winning customer loyalty.
Ambitious, motivated and hard-working candidate with strong ethic, i am open for challenges.
Overview
8
8
years of professional experience
Work History
Order Manager Specialist
Zimmer Biomet
12.2021 - Current
- Currently working at Zimmer Biomet since December 2021, our work is typically back office tasks.
- Managing orders by ensuring our clients needs are fulfill, I am in charge of south-west of France region.
- Make sure the day to day tasks are well done and ensure the audits.
- Active contributor to the continuous improvement by giving ideas.
- I am also the back up of the Netherlands market and ensure the audits of my colleagues.
- I take care of the daily report by verifying my colleagues tasks are well done to avoid back orders and ensure that the deliveries will be well made.
- I also cover the report of non sellable items.
- I also escalade problems we face to the CS team. (OEF)
- I conduct meetings (errors, plans)...
Customer Service Representative
Accenture Poland
05.2021 - 11.2021
- Assisted Medtronic project at Accenture
- Contact our technicians in the data center, Collaborated with the internal department and the logistics department, CSM Service and repairs...
- Collaborate with different teams to ensure that customer needs are met.
- I also was handling customer contracts by making sure that the customer needs are fulfilled.
- Productive employee of the month.
Customer Service Professional
Sitel Polska
01.2020 - 03.2020
- Assisting HP customers by answering questions, responding to inquiries and handling telephone requests (inbound, outbound calls)
- I was ensuring the audit report
- Most Productive Employee of the month (Sitel)
Assistant Manager
ETS TAH DIALLO
01.2016 - 02.2017
- I was in charge to supervise sales and stocks
- Maintained direct contact with the providers
- Monitored employees performance
- Drew the road map
- Supervised objectives
- Ensure employees salary
- Assisted customers
Education
Bachelor - Business Management
10.2023
High School Degree - Economic Science
Bachelor First Year - Business Management
Skills
- Fast Learner
- Good motivator
- Great Time Manager
- Ability to Work Under Pressure
- Teamwork
- Martial arts Fighter
Languages
French
English
Personal Information
Linkdln : Mohamed Baba Diarra
Extracurricular Activities
Secretary in charge of info and communication, AEMP, warsaw, 2019-2020
Currently secretary in charge of organization and affairs at AMP
Timeline
Order Manager Specialist - Zimmer Biomet
12.2021 - Current
Customer Service Representative - Accenture Poland
05.2021 - 11.2021
Customer Service Professional - Sitel Polska
01.2020 - 03.2020
Assistant Manager - ETS TAH DIALLO
01.2016 - 02.2017
Vistula University - Bachelor, Business Management
Lycee Abdou Ballo - High School Degree, Economic Science
Institut Africaine De Management - Bachelor First Year, Business Management
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