MOHAMMAD ALZBIDI
Krakow
Summary
Experienced IT professional with extensive expertise in customer relationship management, networking, and cloud computing. Driven and highly adaptable, easily fosters collaboration and resolves conflicts in team settings. Excels in strategic planning and empowering team members, utilizing strong communication and leadership skills. Poised to make a significant impact in team lead role.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work history
Team Lead Technical Consulting Engineer - Network
Cisco
Krakow
11.2023 - Current
- NSO TAC team leader.
- Currently supporting the following technologies: Cisco NSO (Tail-f), WAE, BPA, and Cisco Crosswork.
- Improved team productivity by implementing efficient workflow strategies.
- Developed robust communication channels for seamless information flow.
- Fostered a positive work environment with regular team-building exercises.
- Streamlined project management processes to ensure timely delivery of tasks.
Technical Consulting Engineer
Cisco Systems Krakow
Krakow
09.2022 - 11.2023
- Resolved complex technological issues with strategic planning and execution.
- Facilitated client understanding of complex technologies via clear communication strategies.
- Supporting the following technologies: Cisco NSO (Tail-f), WAE, BPA, and Cisco Crosswork.
Solution Support Engineer
Estarta Solutions Amman
Amman
03.2021 - 08.2022
- Supporting Cisco SD-WAN Automation & Software, Cisco NSO
- Increased system efficiency by implementing new software solutions.
- Developed procedures for handling technical issues, resulting in improved customer satisfaction.
- Resolved complex hardware problems with detailed diagnostic techniques.
- Streamlined communication between departments to facilitate faster problem resolution.
SD-WAN Cisco TAC Engineer
Estarta Solutions Amman
Amman
03.2020 - 02.2021
- Working as TCE in the Cisco SDWAN TAC team.
- Supporting SDWAN tech.
- Working with customers on solving complex issues with their SDWAN deployments.
- Expertise with vManage, vBond, vSmart and vEdges issues.
Wireless Cisco TAC Engineer
Estarta Solutions Amman
Amman
05.2017 - 02.2020
- Provide technical assistance to Cisco clients for AAA issues and wireless.
- Configuring, troubleshooting, and demonstration of commands authorization, Exec and Device administrations.
- Integration AAA clients with AAA server and assure the demand service.
- Configuring, and troubleshooting Cisco Bridges, including Standalone bridges and Mesh Bridges.
- Configuring, deploying, and troubleshooting VoWLAN.
- Configuring and troubleshooting Cisco Unified Wireless Networks containing WLC, WiSM, Prime configuration and implementation, and Access Points.
- Configuring and troubleshooting wireless and Network management solutions such as Prime Infrastructure.
- Location tracking configuration and troubleshooting using Mobile Service Engine integrated with management applications.
- Provide technical responses to Cisco product questions reported directly from customers via email and telephone.
- Manage customer expectations of response time and issue resolution.
- Troubleshoot and reproduce problems and define workarounds.
- Deliver software patches and upgrades to resolve issues.
- Provide product feedback to reduce the number of issues experienced by the customer.
- Customer service experience, including a sense of urgency and the ability to do what it takes to solve customer issues.
Education
B.Sc. Computer Networks Engineering - Computer Networks Engineering
Al-Balqaa Applied University/ Faculty of Engineering
Amman 09.2012 - 01.2017
Skills
- Customer relationship management
- Networking
- Linux
- ITIL
- Cloud Computing
- YANG
- NETCONF
- Staff training and development
- Product lifecycle understanding
- Technical report writing
- Performance evaluation
- Networking expertise
- Decision-Making expertise
- Strategic thinking capabilities
- Advanced analytical capabilities
- Mentoring and coaching aptitude
- Training and Development
- Leadership & Influence
- PYTHON
- Technological expertise
- Excellent communication
- API building
- Outstanding time management
- IT support ticket management
- Motivational leadership
- Team performance data analysis
Certification
- CCIE Enterprise Wireless 2018 (#60707)
- Cisco Certified Specialist - Enterprise Core - 2018
- CCNA Routing& Switching - 2016
- Microsoft Azure Fundamentals - 02/2021
- Cisco DevNet Associate - 2023
- ITIL4 Foundation - 2024
Languages
Arabic Native
English Proficient
Timeline
Team Lead Technical Consulting Engineer - Network
Cisco
11.2023 - Current
Technical Consulting Engineer
Cisco Systems Krakow
09.2022 - 11.2023
Solution Support Engineer
Estarta Solutions Amman
03.2021 - 08.2022
SD-WAN Cisco TAC Engineer
Estarta Solutions Amman
03.2020 - 02.2021
Wireless Cisco TAC Engineer
Estarta Solutions Amman
05.2017 - 02.2020
B.Sc. Computer Networks Engineering - Computer Networks Engineering
Al-Balqaa Applied University/ Faculty of Engineering
09.2012 - 01.2017
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