Mohammed Alzibari
Warsaw
Summary
Adept at fostering passenger satisfaction, I leveraged multilingual skills and exceptional customer service at Uber to enhance client loyalty and resolve disputes with professionalism. My background in diverse cultural settings honed my adaptability and interpersonal abilities, ensuring a welcoming and safe experience for all passengers.
Overview
8
8
years of professional experience
Work History
Taxi Driver
Uber
Warsaw
08.2023 - 06.2024
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Developed strong relationships with repeat clientele through consistent quality service.
- Helped passengers with questions or area information such as points of interest and entertainment options.
- Assisted passengers with loading and unloading luggage, demonstrating excellent customer service skills.
- Handled challenging situations calmly, resolving disputes professionally and effectively.
Restaurant Team Member
KFC
Warsaw
06.2024 - Current
Worker
SK Flan-m
Russia
08.2020 - 11.2021
Worker
Mas Group
Iraq
09.2018 - 01.2019
Auto Electrician
Cihan Auto Service
Iraqi Kurdistan
06.2016 - 12.2018
- Increased customer satisfaction by providing timely and accurate troubleshooting for auto electrical problems.
Education
Bachelor Of International Relations - International Security
Vistula
WarsawLanguage - Russian Language
Saratov State University
Russia08.2020
Skills
- Multilingual Communication: Fluent in English, Russian, Kurdish, and Arabic, allowing for effective communication with a diverse range of passengers
- Intercultural Competence: Experienced in working in different countries (Poland, Russia, Kurdistan, Iraq) with people from various nationalities and cultural backgrounds
- Exceptional Customer Service: Proven ability to provide high-quality service and address passenger needs efficiently
- Adaptability: Comfortable and effective in dynamic and multicultural environments
- Conflict Resolution: Skilled in resolving conflicts and handling challenging situations calmly and professionally
- Team Collaboration: Strong team player with experience working collaboratively with colleagues from different cultural backgrounds
- Strong Interpersonal Skills: Ability to build rapport with passengers and colleagues, fostering a positive and welcoming atmosphere
- Problem-Solving: Quick thinker with the ability to solve problems and make decisions under pressure
- Attention to Detail: Ensures that all tasks are completed accurately and to a high standard, particularly in safety and service protocols
- Cultural Sensitivity: Highly aware and respectful of cultural differences, ensuring all passengers feel valued and respected
Timeline
Restaurant Team Member
KFC
06.2024 - Current
Taxi Driver
Uber
08.2023 - 06.2024
Worker
SK Flan-m
08.2020 - 11.2021
Worker
Mas Group
09.2018 - 01.2019
Auto Electrician
Cihan Auto Service
06.2016 - 12.2018
Bachelor Of International Relations - International Security
Vistula
Language - Russian Language
Saratov State University